Re: [otrs] Active Directory as customer backend

I'm using 2003 AD as my customer backend, it took me a while to get it working, but it works now. :) Scott Millard University of Central Florida Public Safety and Police 407-823-4699 [EMAIL PROTECTED] >>> [EMAIL PROTECTED] 7/29/2004 7:28:48 AM >>> > Has anyone been able to configure OTRS to use

Re: [otrs] Patch for OTRS not using "References" header

Hi Rajiv, a nice patch! :) We added this feature to the cvs version (also OTRS 1.3). There is now a config option to enable/disable this feature [Kernel/Config.pm] # PostmasterFollowUpSearchInReferences # (If no ticket number in subject, otrs also looks in In-Reply-To # and Referenc