On Tue, Aug 03, 2004 at 02:25:18PM -0300, Gustavo Azambuja wrote:
> excuse by my ingles.
> As I can see a queue with the closed messages?
In the queue view you just will see open and unlocked tickets.
See also: http://doc.otrs.org/1.2/en/html/glossary.html
If you want to find closed tickets, us
Hi Varsani,
On Tue, Aug 03, 2004 at 06:24:59PM +0100, Varsani, Rajendrakumar (PSD) wrote:
> Where are the individual, ie Very High, Very Low, etc. prioritisation times
> set? And how do tickets behave with respect to reaching deadlines?
>
> And can someone point me to or explain to me how the es
On 3-08-2004 at 20:13, Martin Edenhofer wrote:
>If you use a external customer database, the you will run into
>this problem. I fixed bin/PostMasterPOP3.pl, use 1.11.2.1 for
>OTRS 1.2.x and it should be fixed.
Thanks Martin, your fix works.
However I had to execute PostMasterPOP3.pl more than
Hi Alessandro,
On Tue, Aug 03, 2004 at 06:04:04PM +0200, Alessandro Ranellucci wrote:
> > what otrs do you use?
>
> Hi, I'm using 1.2.3 (I haven't upgraded yet). Should 1.2.4 fix this
> issue? It is very urgent for me, since I'm still feeding messages my
> hand.
If you use a external customer da
excuse by my ingles.
As I can see a queue with the closed messages?
thk.
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Hi,
Where are the individual, ie Very High, Very Low, etc. prioritisation times
set? And how do tickets behave with respect to reaching deadlines?
And can someone point me to or explain to me how the escalation priorities
for queues and the individual ticket priorities interact?
Any help very ap
Scrive Martin Edenhofer <[EMAIL PROTECTED]>:
> Hi Alessandro,
>
> what otrs do you use?
Hi, I'm using 1.2.3 (I haven't upgraded yet). Should 1.2.4 fix this
issue? It is very urgent for me, since I'm still feeding messages my
hand.
Regards,
- Alessandro Ranellucci
Sorry! For 'Priority' read 'Importance'
Markus, the suggestion below worked, but only when we declared Priority
rather than X-Priority (thanks Matt!):
$Self->{'PostmasterX-Header'} = [
...
'Priority',
...
];
and then this instead:
# Job Name: 1-Match
# (Set i
Markus, the suggestion below worked, but only when we declared Priority
rather than X-Priority (thanks Matt!):
$Self->{'PostmasterX-Header'} = [
...
'Priority',
...
];
and then this instead:
# Job Name: 1-Match
# (Set incoming mails with prio highest to OTRS Pr
Hi,
I've been preparing OTRS for an internal pilot within our IT section. Alas!
All of a sudden I noticed that two emails now appear in the Postmaster queue
rather than in the RAW queue.
Does anyone have any idea as to what I've inadvertently changed?
I didn't think I'd done anything other than
Hi Alessandro,
what otrs do you use?
-Martin
On Mon, Aug 02, 2004 at 05:08:52PM +0200, Alessandro Ranellucci wrote:
> we've got more than 500 messages in our POP mailbox, and PostMaster.pl
> fails after getting some of them:
>
> ---
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