[otrs] Error uploading attachments

2004-10-18 Thread Alex Newnham
Hello I'm seeing this error when uploading an attachment, when replying to a ticket in OTRS v 1.3.1. Software error: No such file or directory at ../..//Kernel/System/WebUploadCache.pm line 140. Attachments do load successfully elsewhere - eg via the Admin-Area. Any advise would be greatly appr

[otrs] Generic Agent Database Cron not Executing

2004-10-18 Thread Tyler Hepworth
I upgraded to version 1.3.2 and setup a generic agent in the web interface. It executes just fine if I clikc "Run Now" in the web interface, but the cron "generic_agent-database" does not seem to be executing. The items that should be acted upon by this cron just sit. All of my other crons appea

Re: [otrs] Automatically add all new agent accounts to full users group permissions

2004-10-18 Thread Tyler Hepworth
On Tue, 12 Oct 2004 23:47:17 -0400, Robert Kaplow <[EMAIL PROTECTED]> wrote: > Hey OTRS guys, > First, I want to thank you for this piece of software, I think the > backend is > very nice but the frontend could use a little work, usability-wise. > > My question: I have otrs tied into a LDAP for th

Re: [otrs] OTRS 1.2.3 Stats and massive amounts of Actions

2004-10-18 Thread Martin Edenhofer
Hi Tyler, Tyler Hepworth wrote: For the last few months, the stats graph is showing some 60,000 actions a day. This dwarfs any other kind of information I might derive from the graphs because those other actions only range in the 100-200 mark. All other actions are such a small amount that they d

[otrs] Re: SQL Code for Statistics Anyone?

2004-10-18 Thread Peter Gervai
On Mon, 18 Oct 2004 10:57:20 +0100, Varsani, Rajendrakumar (PSD) <[EMAIL PROTECTED]> wrote: We've started to query the OTRS (MySQL) database to get some quarterly statistics out with regards to percentage of calls closed in target, total number of calls per queue etc. It occurred to me that

[otrs] Upgrading from 1.1.3 to 1.3.2

2004-10-18 Thread Bakari Allen
Greetings, I am looking for any advice or direction concerning a planned upgrade of our system from v1.1.3 to v1.3.2. We currently have OTRS installed on SuSE v8.2 with MySQL v3.23.55-Max. After reviewing the demo system and a few of the upgrades, I'd like to get our system up-to-date. Aside fr

[otrs] Re: problem with OTRS sending mail!!

2004-10-18 Thread Peter Gervai
On Sat, 16 Oct 2004 00:35:32 +0200, Mercator GmbH <[EMAIL PROTECTED]> wrote: I am using OTRS for a 7 months now, without any problems. For 4 days now, I can NOT send any mail, neither new nor reply to an incoming mail ! do you have enough free space on your disk? Error: Can't open file: 'art

RE: [otrs] ldap configured Config.pm begging, =)

2004-10-18 Thread Pete McDonnell
Please check the archives of this list. You can do a google search through the lists server by specifying site:lists.otrs.org as part of your search query. - Pete McDonnell > -Original Message- > From: Erol YILDIZ [mailto:[EMAIL PROTECTED] > Sent: Monday, October 18, 2004 9:49 AM > To

[otrs] Sent filed empty

2004-10-18 Thread Daniel Balan
Hello guys, I just updated to OTRS 1.3.1 and I can see in the email client that the email messages that are sent by OTRS have the Sent filed empty. Any ideas? Cheers, Daniel -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefen

[otrs] ldap configured Config.pm begging, =)

2004-10-18 Thread Erol YILDIZ
Hi, Can someone who uses OTRS with ldap authentication for customers send me their Config.pm. Thanks.. -- Erol YILDIZ HEV OkullarÄ KemerkÃy IT DepartmanÄ http://www.kemerkoy.k12.tr ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] SQL Code for Statistics Anyone?

2004-10-18 Thread Varsani, Rajendrakumar (PSD)
Hello, oh well-regarded and friendly people (yes, flattery, why not? (also happens to be true)). We've started to query the OTRS (MySQL) database to get some quarterly statistics out with regards to percentage of calls closed in target, total number of calls per queue etc. It occurred to me that

[otrs] Problems with stats...

2004-10-18 Thread Espen Stefansen
Hi I just upgraded from 1.2.3 to 1.3.1, but the new stats doesn't work. If i choose the graph, it says: "Warning. No data for this time selection available!" But i chose for a month i got lots of tickets. And if i choose CSV, it just lists the dates. In my errorlog it says: ERROR: For SELECT DIS

[otrs] problem running two instance of otrs on one server

2004-10-18 Thread Tripal Jadeja
Hello to all, Information: OS: debian linux Webserver: Apache Otrs Version: 1.3.1 I have apache configured for several name based virtual web servers. I have installed first instance of otrs with following config. INSTANCE ONE: Otrs base dir: /opt/otrs Otrsdatabase: otrs Otrs SystemID: 10 $