Hello
I'm seeing this error when uploading an attachment, when replying to a
ticket in OTRS v 1.3.1.
Software error:
No such file or directory at ../..//Kernel/System/WebUploadCache.pm line
140.
Attachments do load successfully elsewhere - eg via the Admin-Area.
Any advise would be greatly appr
I upgraded to version 1.3.2 and setup a generic agent in the web
interface. It executes just fine if I clikc "Run Now" in the web
interface, but the cron "generic_agent-database" does not seem to be
executing. The items that should be acted upon by this cron just sit.
All of my other crons appea
On Tue, 12 Oct 2004 23:47:17 -0400, Robert Kaplow <[EMAIL PROTECTED]> wrote:
> Hey OTRS guys,
> First, I want to thank you for this piece of software, I think the
> backend is
> very nice but the frontend could use a little work, usability-wise.
>
> My question: I have otrs tied into a LDAP for th
Hi Tyler,
Tyler Hepworth wrote:
For the last few months, the stats graph is showing some 60,000
actions a day. This dwarfs any other kind of information I might
derive from the graphs because those other actions only range in the
100-200 mark. All other actions are such a small amount that they
d
On Mon, 18 Oct 2004 10:57:20 +0100, Varsani, Rajendrakumar (PSD)
<[EMAIL PROTECTED]> wrote:
We've started to query the OTRS (MySQL) database to get some quarterly
statistics out with regards to percentage of calls closed in target,
total
number of calls per queue etc.
It occurred to me that
Greetings,
I am looking for any advice or direction concerning a planned upgrade of our system
from v1.1.3 to v1.3.2. We currently have OTRS installed on SuSE v8.2 with MySQL
v3.23.55-Max. After reviewing the demo system and a few of the upgrades, I'd like to
get our system up-to-date. Aside fr
On Sat, 16 Oct 2004 00:35:32 +0200, Mercator GmbH <[EMAIL PROTECTED]>
wrote:
I am using OTRS for a 7 months now, without any problems.
For 4 days now, I can NOT send any mail, neither new nor reply to an
incoming mail !
do you have enough free space on your disk?
Error: Can't open file: 'art
Please check the archives of this list.
You can do a google search through the lists server by specifying
site:lists.otrs.org as part of your search query.
- Pete McDonnell
> -Original Message-
> From: Erol YILDIZ [mailto:[EMAIL PROTECTED]
> Sent: Monday, October 18, 2004 9:49 AM
> To
Hello guys,
I just updated to OTRS 1.3.1 and I can see in the email client that the
email messages that are sent by OTRS have the Sent filed empty.
Any ideas?
Cheers,
Daniel
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Hi,
Can someone who uses OTRS with ldap authentication for customers send me their
Config.pm.
Thanks..
--
Erol YILDIZ
HEV OkullarÄ KemerkÃy IT DepartmanÄ
http://www.kemerkoy.k12.tr
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Hello, oh well-regarded and friendly people (yes, flattery, why not? (also
happens to be true)).
We've started to query the OTRS (MySQL) database to get some quarterly
statistics out with regards to percentage of calls closed in target, total
number of calls per queue etc.
It occurred to me that
Hi
I just upgraded from 1.2.3 to 1.3.1, but the new stats doesn't work. If
i choose the graph, it says: "Warning. No data for this time selection
available!" But i chose for a month i got lots of tickets. And if i
choose CSV, it just lists the dates.
In my errorlog it says:
ERROR: For SELECT DIS
Hello to all,
Information:
OS: debian linux
Webserver: Apache
Otrs Version: 1.3.1
I have apache configured for several name based virtual web servers.
I have installed first instance of otrs with following config.
INSTANCE ONE:
Otrs base dir: /opt/otrs
Otrsdatabase: otrs
Otrs SystemID: 10
$
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