Re: [otrs] How do I stop reminders from appearing every 2hours?

On Tue, 2 Nov 2004 15:20:29 -, Varsani, Rajendrakumar (PSD) <[EMAIL PROTECTED]> wrote: > Hi Folks, > > On our system, once the pending time for a ticket is reached, OTRS keeps > reminding the Ticket Agent by emailing him of the fact that a ticket has > reached its reminder time. > > Every tw

[otrs] How do I stop reminders from appearing every 2hours?

Hi Folks, On our system, once the pending time for a ticket is reached, OTRS keeps reminding the Ticket Agent by emailing him of the fact that a ticket has reached its reminder time. Every two hours!! How do I change this to just the once, or per week? Or failing that, less preferably, how do I

[otrs] CustomerUsers not visible after upgrading

Hi people, I just did an experimental upgrade from otrs 1.2.x to 1.3.2 and now the customers aren't assigned to the tickets anymore. I did add some extra fields but even when disabling these I still can't see the list of customers in the customeruser panel. When I create a new ticket I can search

Re: [otrs] PostgreSQL performance

Robert L Mathews schrieb: If the patch is accepted to change the schema, I will gladly provide a script that can be used to alter the existing database in place, speeding up existing PostgreSQL installations dramatically. (In my case -- now at about 70,000 tickets in the system -- the changes s

Re: [otrs] Problem with generic agent

Rudi Kramer schrieb: Good Morning I had problem with the generic agent a while ago using OTRS 1.2.3, now with OTRS 1.3.2 and the web interface for the generic agent I'm having the same problem. I have a email with the subject of Blocked delivery of your email to [EMAIL PROTECTED]

Re: [otrs] Get customer info from a second DB

Andreas Gunleikskås schrieb: Hi. I have installed OTRS and set it up to get customer data from my existing customer DB. This DB is set up RO as "CustomerUser1" in the config. If a user register he is added to the users in the OTRS DB. What I whould like is to get some information from the database

Re: [otrs] Starting Apache2 Issue

Marshall, If I remember correctly apache2 requires apache2-mod-perl. Is that installed? Check the installed modules in yast... Installing basic stuff outside of yast and YOU can lead to some interesting inconsistencies :-) SuSE 9.0 yast does have an option to enable apache modules, but this opti

Re: [otrs] notification messages

Hello, I have an Extension to this Question: Is it possible to turn all different Languages except - lets say - two off, means that the User cannot change to this Language ? "Customizing" some of the Dialogs in _every_ different Language cant be the deal when i am only in need of two, isnt it ?