Hmm, no reply at all? :-(
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Alex Mihicinac
> Sent: Wednesday, November 03, 2004 4:57 PM
> To: 'User questions and discussions about OTRS.'
> Subject: [otrs] Need ID or Name!
>
> Hi,
>
> I've strange p
Thanks for the help Tyler! I had some accounts that did not have an e-mail
account in their profile in AD, old transfers from an NT upgrade. Things
are working beautifully now.
Thanks again.
Paul E. Davis
Director of Technology
Lynden Christian School
[EMAIL PROTECTED] www.lyncs.org
"
2004-11-04, cs keltezéssel 21:08-kor Robert Kehl ezt írta:
> Czakó Krisztián schrieb:
> > That moves it to an other queue. As I can see, the "deleted" state (can
> > be set via bulaction) is an other thing.
>
> Ime, this state does nothing at current, even if it exists, sorry. You
> will have to
Czakó Krisztián schrieb:
That moves it to an other queue. As I can see, the "deleted" state (can
be set via bulaction) is an other thing.
Ime, this state does nothing at current, even if it exists, sorry. You
will have to use a GenericAgent job to delete the tickets. That's why
they're moved to a
2004-11-04, cs keltezéssel 20:38-kor Robert Kehl ezt írta:
> Well, it's just a link, so...
> The Link has to look like the following:
> http://localhost/otrs/index.pl?Action=AgentMove&TicketID=12345&DestQueueID=5
> A really good place for such a link where AgentMailboxTicket.dtl,
> AgentZoomHead.d
Tyler Hepworth schrieb:
How can an agent quickly remove a ticket?
Either use the bulk feature or zoom in on the ticket and use the move
function on the lower right hand to move it to the junk queue. If you
want it any easier than that (say a link for each ticket in queue view
titled "delete") you
On Thu, 04 Nov 2004 19:08:17 +0100, Czakó Krisztián <[EMAIL PROTECTED]> wrote:
> Hello,
>
> How can an agent quickly remove a ticket?
> I'd like to set up some "open" (accepts mail from any address) queue. As
> spammers do like to send mails to such an address, I'd like to give
> permission to age
Hello,
How can an agent quickly remove a ticket?
I'd like to set up some "open" (accepts mail from any address) queue. As
spammers do like to send mails to such an address, I'd like to give
permission to agents to simply remove the created ticket.
I can do it via bulk action, but selecting just o
On Thu, 4 Nov 2004 08:46:15 -0800, Davis, Paul <[EMAIL PROTECTED]> wrote:
>
>
>
> Hello;
>
> I am new to OTRS. I am using LDAP to authenticate to a Windows 2000 Server
> from a Linux box. Wondering where OTRS is grabbing the CustomerID info from
> and how I can solve this problem of Error:
Hello;
I
am new to OTRS. I am using LDAP to authenticate to a Windows 2000 Server
from a Linux box. Wondering where OTRS is grabbing the CustomerID info
from and how I can solve this problem of Error:
Need CustomerID!!! when I log
on. The log on windows server shows AD/OTRS account I s
I recently moved our system to a new box and took the opportunity to upgrade from
1.1.3 to 1.3.1. All I did was copy the database files to the new system, restart
MySQL, and run the database upgrade scripts. As far as I can tell, there were no
problems that resulted, and we've been using the n
On Thu, 04 Nov 2004 16:53:24 +0100, Czakó Krisztián <[EMAIL PROTECTED]> wrote:
[snip]
> >
> > This will allow users to have a primary id and secondary ids (company
> > ids). Only those users that have the same secondary id will be able
> > to see tickets that have the same id assigned to it.
>
Thank you so much for taking the time to post and help me out. I will try
and upgrade this way. I'm curious if you have a copy of the older version of
OTRS 1.2.3 for SuSE 9.1? I have it for SuSE 9.0 but not 9.1.
thanks
marshall
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PRO
> <[EMAIL PROTECTED]> wrote:
> > Hey all I'm a relatively new OTRS user and I'm just exploring the program
> > for future use. My issue is how do I allow certain customers to view others
> > tickets? I need to be able to allow all the customers within a company to
> > see each others tickets but
Seeing no-one else has commented I will make some observations as I have
been through a similar process in the past ...
On Wed, 2004-11-03 at 20:47, Marshall28 wrote:
> If I'm installing OTRS 1.3.2 from scratch on a new system do you recommend
> me going through all of these steps and then restori
Tripal Jadeja schrieb:
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
Now I see.
The problem is related to mod_perl not being able to decide which code
Hi all,
We have OTRS 1.3.1 working pretty well for our needs, except one point
that would help us a lot:
Is it possible to show only the "first content" of a ticket in ticket
overview ?
Actually, when we add a note we have the Subject "Note!" and the Body
from the Note, which doesnt help us in
Yes ,
It is mentioned in my first post. Have a look.
Thanks,
tripal
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von
Robert Kehl
Gesendet: Wednesday, October 27, 2004 12:20 PM
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] probl
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