I love in 1.3 that there's a link to open the FAQ window.
But I would love it more if the window opened to /otrs/faq.pl instead of
/otrs/index.pl&Action=FAQ
This is because I want to copy the link from the appropriate FAQ article and
paste it into the message to the customer. But I want the publ
On Thu, 2004-11-11 at 17:09, Jesse Shumaker wrote:
> Graham Smith wrote:
> > I decided to look at this a little closer, and have come to the
> > conclusion that a 1.2.3 install is probably not required for a move from
> > 9.0 to 9.1.
> >
> > If you
> >
> > a) backup the database on the old
Carl Davis wrote:
Hi Carl,
Is there a way to determine if any of the tickets that belong to a
specific agent have been updated? Like a search or email notification
to the agent if his ticket has a note added?
the the agent's preferences, there you can choose
"Follow up notification". That will giv
Sven Abels wrote:
Hi everybody,
Hi Sven,
I'm using OTRS for both, English and German support-mails. To realize this,
I move all English tickets to a Queue 'English' and the rest to 'German'.
This works nice and it allows me to use an English signature for English
mails and a German signature for Ge
Hello,
I've been trying to figure out what below error means for a while now. Whole
this time noone explained what this error means. :-/
Howcome there is no response from OTRS team on this? Anyways, I'm missing
basic error msg explaination in OTRS documentation.
-
Nov 12 07:55:48 loca
Hello,
Is it possible to generate based on the default
language setting?
In Hungary we use "lastame firstname" instead of "firstname lastname".
Regards,
Slapic
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