Hi Damir and all,
Never mind, got it working now... back to the analysis...
Edgar
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Edgar Meij
Verzonden: maandag 29 november 2004 13:53
Aan: 'User questions and discussions about OTRS.'
Onderwerp: RE: [otrs]
On Mon, 29 Nov 2004 14:48:04 +0100, Gard Arneson Haugen
<[EMAIL PROTECTED]> wrote:
> Hi,
>
> Is there some place where I can find all available
> options/variables than one can use in Notifications, Auto responses, etc?
>
I don't know. I couldn't find them all documented in one location
either
I know that it's off topic but probably the agent auth on
ldap have might trigger the same idea to someone
else.
I've successfully configured my active directory as auth db for my agent,
now my agents can connect to otrs using the otrs username (that for me is the
same as active directory)
On Mon, 29 Nov 2004 11:43:45 +0200, Rudi Kramer <[EMAIL PROTECTED]> wrote:
>
> Good Morning
>
> I'm not sure if this is a silly question but here goe's anyway.
>
> To utilize the generic agent web interface you need to add the following
> string to your cronjob:
>
> */5 * * * * $HOME/bin/Ge
I have exactly the same problem,
UnlockTickets.pl --timeout does not work, however UnlockTickets.pl --all
does work. Does anyone know a workarround for this problem?
TIA,
Jasper
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Hi,
Is there some place where I can find all available
options/variables than one can use in Notifications, Auto responses, etc?
Best regards,
Gard Arneson Haugen
Email : [EMAIL PROTECTED]
Mobile: +47 93 05 01 91
Fax : +47 21 95 51 99
Magenta News AS - Møllergata 8, 0179 Oslo
___
Hi Damir,
I've finished work on the queue-changes thing. My app now splits up the
ticket history of a particular ticket into intervals, each associated with
the particular queue. It determines, for each interval, the time it spent
there (minus the time the ticket was with the customer) and the 1st
Hi,
I am trying to install OTRS on a linux host:
Red Hat Linux release 9 (Shrike); 2.4.20-8rlx4smp
with Server version: Apache/2.0.48 and mod_perl-1.99_17
I am stopped at the README.webserver configuration. I added the
following line to my httpd.conf:
Include /ebi/www/main/includes/apache2-httpd.i
Good MorningI'm not sure if this is a silly
question but here goe's anyway.
To utilize the generic agent web interface you need
to add the following string to your cronjob:*/5 * * * *
$HOME/bin/GenericAgent.pl -c db >> /dev/null
Now this is suppsoed
to run every 5 minutes but in the web
