Re[2]: [otrs] ticket creation w/o registration

Hello Adler, Friday, January 21, 2005, 2:08:53 AM, you wrote: > Alex, > What version are you installing? Linux, Win etc. Also you have to edit the > config.pm file in the kernel folder to your needs. Users don't need to > register to send tickets (Keep reading). BTW, I installed OTRS on a window

Re: [otrs] Installation

Bernard PRE schrieb: As somebody installed on Mandrake 10.1 with success ? Pb with perl Pb with httpd What's wrong on MDK 10.1? I have it running here smoothly... With kind regards, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archi

RE: [otrs] ticket creation w/o registration

Alex, What version are you installing? Linux, Win etc. Also you have to edit the config.pm file in the kernel folder to your needs. Users don't need to register to send tickets (Keep reading). BTW, I installed OTRS on a window 2000 box and used edit plus to edit the files. http://www.editplus

[otrs] in salutation

Hi, Is it possible to use in salutation. Right now i get a - when i try to use it. Another question is that I get a - when i try to use in signature. I have version 1.3.2 of OTRS. Thanks for your help. Regards, Chris __ Do You Yahoo!? Tired o

[otrs] ticket creation w/o registration

Hello all, I've just installed otrs and don't configure it fully. There is some missing in docs I think, because there is no any chapters about how to get starting or step by step configuration. It's really difficult.. While I'm trying to configure it I have a question. Is it possible to make

[otrs] Installation

Hello, As somebody installed on Mandrake 10.1 with success ? Pb with perl Pb with httpd Thanks for your help Bernard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.o

[otrs] Changes to Email.pm

I made these changes in an effort to get what I wanted (the reply-to address) but it didn't seem to change anything in the way that otrs sends the messages. Any ideas? I'm only including the header lines and the a couple of lines on each side of what I changed. # -- # Kernel/System/Email.pm - th

Re: [otrs] SuSE 9.2 supplied rpms installation error

Jack Doyle wrote: In fact, you did hereby let know the responsible people, which is the OTRS GmbH - they build the SuSE RPM, not the SuSE AG. Best you can do additionally now is file a bug report on http://bugs.otrs.org/, after having made sure there isn't already one noted for this issue. O

RE: [otrs] SuSE 9.2 supplied rpms installation error

Thanks, you helped me, too. I appreciate. -Original Message- From: Robert Kehl [mailto:[EMAIL PROTECTED] Sent: Thursday, January 20, 2005 12:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SuSE 9.2 supplied rpms installation error Chris H schrieb: > Eberhard Mo

Re: [otrs] SuSE 9.2 supplied rpms installation error

Chris H schrieb: Eberhard Moenkeberg wrote: You have to add "perl" to the long list APACHE_MODULES in /etc/sysconfig/apache2. Thanks that did it. Must be a packaging or yast bug as this should be automatically added when yast installs otrs. Perhaps someone should let SUSE know..;) In fact, you d

[otrs] Reply-to address

Does anyone know how I can jerry rig my otrs installation to do this... I want all outgoing messages to replace the normal from: address with "[EMAIL PROTECTED]" and leave the reply-to address as the otrs address that it normally has as the from. basically, if the messages from my otrs box are fr

Re: [otrs] SuSE 9.2 supplied rpms installation error

Eberhard Moenkeberg wrote: Is there a log file somewhere that can be reviewed as otrs still fails to start and complains that apache has not been started which is running fine. Looking at the init script there is a check for this but the http variable does not seem to be defined? Also Im not su

Re: [otrs] SuSE 9.2 supplied rpms installation error

Eberhard Moenkeberg wrote: You have to add "perl" to the long list APACHE_MODULES in /etc/sysconfig/apache2. Cheers -e Thanks that did it. Must be a packaging or yast bug as this should be automatically added when yast installs otrs. Perhaps someone should let SUSE know..;) /ch __

[otrs] Robert... GenericAgent.pm

Do you think you could send me that patched GenericAgent.pm? I'm on Suse 9.1 rpm install. I posted my revision level to the list yesterday. Let me know if you can't find it and I can get it again. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

[otrs] :-( Can get onto OTRS!

Everytime I go to the OTRS pages, I get the Permission Denied page... Redhat 9, OTRS 1.3.2 RPM, I have run the Set Permissions.sh file... [Thu Jan 20 15:07:52 2005] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Parser.pm - THER FILE IS THERE! [Thu Jan 20 15:07:52 2005] -e: Apach

RE: [otrs] SuSE 9.2 supplied rpms installation error

I had the same problem on 9.1 It's because mod_perl isn't installed correctly. I never could get it to work with mod_perl. Not an OTRS problem, but apache I think. - Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -Original Message- From:

RE: [otrs] Procedure for upgrading OTRS from source?

Already solved or do you need extra explanation? I also did an upgrade on RH9 from 1.2.4 to 1.3.2 a few months ago. Regards, Peter -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens [EMAIL PROTECTED] Verzonden: donderdag 20 januari 2005 8:14 Aan: User quest

RE: [otrs] OTRS was running beautifully but I've broken something !

I get this error when trying to close a ticket: Error: SMTP authentication failed! Enable debug for more info! Comment: Please contact the admin. Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Thu Jan 20 11:39:54 2005 Message: SMTP authentication failed! Enable