Re: [otrs] Answering non-English emails

Hi Gerold, Thanks for the answer, it was definitely helpful. Thanks, Akbar Gerold Gruber wrote: Akbar S. Ahmed wrote: Hi, Hi Akbar, I had asked this question previously but did not receive a response. Is it possible to use OTRS to answer non-English emails? set the agent's preference to the wanted

RE: [otrs] OTRS 1.3.2 on SuSE 9.2

What version of mod_perl are you using, Martin? - Pete McDonnell Manager, Technical Services Hip Interactive > -Original Message- > From: martin hochreiter [mailto:[EMAIL PROTECTED] > Sent: Thursday, February 03, 2005 9:20 AM > To: User questions and discussions about OTRS. > Subje

RE: [otrs] Time Accounting

It seems as though if I comment out the following line (3209) in /opt/otrs/Kernel/System/Ticket.pm that the full value of the ticket gets stored. I'll have to do some testing to see what happens if I enter a value with too many decimal places etc. The line commented out is: #$TimeUnit = int{

Re: [otrs] Time Accounting

In the installation I'm involved in we also use minutes (integer) as time units. At the end of the month a aggregate my units per ticket into a list and add this as appendix to my invoice, 'cause I get paid for handling tickets in this case. So I'm also 'raw' on the database: select tn, customer_id

RE: [otrs] Time Accounting

Thanks Harald! As mentioned before, I'd prefer to store the units as hours, and have changed the time_unit field in the time_accounting table to fload(4,2) as per the note in the TODO file. But alas the fractional time unit entered in the interface winds up getting stored as an integer. I think

Re: [otrs] Time Accounting

I am using this. We are using minutes. But you can use whatever you like. Our time registration package uses 15 minutes as the smallest resolution, so you could use that as your work unit. I am using the time accounting to fill in the time registration at the end of the week. I use this query o

RE: [otrs] Time Accounting

Is anyone using time accounting in the real world?  Someone must... Are you using minutes or hours as the time unit?   Any reports or queries that anyone can share for reporting using this data?   - Pete McDonnell   Manager, Technical Services   Hip Interactive   From: Pete McDonn

[otrs] charset

Hi all, I can not display special characters in otrs. Whith both the iso and the utf-8 setting i always see strange characters instead of fi. é or ü. Any solution? Regards, Didier ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http:

[otrs] images not shown

Hi I just installed otrs (1.3.2p01-3) under debian/testing and the images/icons don't show in the web interface. I looked at the html generated by otrs and image links have sources like this: src="/otrs-web/images/Standard/exit.png" Isn't that wrong? Could it be I missed something during the (qu

[otrs] Change Ticket status

Hi there! Is it possible to change the status of a ticket without generating a message - just change the ticket from 'assigned' to 'work in progress' ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

[otrs] Can't Bulk Action!

Whilst you have the ""[ Ticket escalation! ]"" ""Please answer this ticket(s) to get back to the normal queue view!"" open, you can't do bulk actions on the tickets.. ** This email and any files transmitted with it

Re: [otrs] Answering non-English emails

Akbar S. Ahmed wrote: Hi, Hi Akbar, I had asked this question previously but did not receive a response. Is it possible to use OTRS to answer non-English emails? set the agent's preference to the wanted language. The admin must configure language specific templates (signature and others) on some di