[otrs] problem adding new users

I am brand new to OTRS and testing it out on a Fedora Core 3 box along with otrs-1.3.2-01 apache 2.0.52 MySQL 4.1.10.a-0 fetchmail-6.2.5-7 I was able to run the installer a-ok. Logged in as root with no problems.   When I try to add myself as a user, it gives me the following

RE: [otrs] flashing queues

Hi, It shows you in which queue the oldest open ticket lives. Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTE

[otrs] flashing queues

When I'm using "Queue View", there's usually one of the queues being displayed on the "Queues" line flashing. At one point I could pick which queue would flash by moving a particular ticket into it. However, once that ticket was closed a different queue started flashing. What causes the f

[otrs] Enabling attachments option on Phoneview for agents?

Sorry if this has been asked a thousand times already, I’ve searched the website, the documentation but I cant seem to enable the phoneview attachments option for agents on the windows install?   Can anyone advise how its done?   I’m running version 1.2.4-01 (Win32)   Regards,   And

[otrs] Aspell Spell Checker

Dear All, We installed Aspell on our OTRS system. We would like to check french words. We installed the french directory and can make checks on files with the instruction : aspell --lang=fr check filename. This works We made modifications on our Config.pm file to include aspell as described in the

[otrs] problem with filtering mail

i'd try to filetring my mail receiving from [EMAIL PROTECTED] by Subject => 'adsl', but mail dont forwarded to Queue adsl and still forwarded to deault Queue i try restart apache and i using /opt/otrs/bin/PostMasterPOP3.pl to fetch my mail What;s wrong, please help... .

[otrs] Installing OTRS 1.3.2 on SuSE Linux 9 for X86_64

Hi   How does one go about installing OTRS 1.3.2 for SLES 9 for x86_64. The RPMs available seem to be for i386. Any advice would be greatly appreciated.   Thank you in Advance   Janak ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: h

[otrs] Filter for spam

Hello, we want do a filter for spam. We have read the documentation and mailing list but we doesn't understand exactly how do that. We have, on the mail server, SpamAssasin with Amavisd-new. We use pop3 to download the mail. We have create a Postmaster filter name : spam the match condition

[otrs] Editing "Free field" without taking ownership of ticket

Hi I wondered if it is possible to edit the "Free field" in a ticket, without locking the ticket or taking ownership? If not, how could i make this possible? Regards Espen Stefansen ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http: