RE: [otrs] flashing queues

2005-03-31 Thread Victor Rodriguez Cortes
Hi! And if you want to disable it, you can edit AgentQueueView.pm and remove both occurrences of "blink" (approx line 495) # the oldest queue if ($Queue{QueueID} == $QueueIDOfMaxAge) { $QueueStrg .= ""; } Bye! On 30 Mar 2005 at 19:

Re: [otrs] problem adding new users

2005-03-31 Thread Victor Rodriguez Cortes
Hello!! When you add a client, OTRS makes a DNS lookup for the MX record of the domain part of the email address provided, in order to check if the domain really exists. If there's no MX record for it, you get that error. Be sure that that there's an MX record for "ci.grand-ra

[otrs] Unable to connect to DB

2005-03-31 Thread Are Hoel
Hi During the night OTRS has been unable to connect to the database server and I'm unsure what happens to the emails received and tried processed when this happens. I've set myself up to receive any mails with errors and have gotten a couple with: "DBI connect('database=otrs;host=[ip];','otrs',...