Hi!
Read this from the docs: http://doc.otrs.org/1.3/en/html/permission.html
And afther that, look at the Admin GUI, you'll find there everything
you need to
click ;-) Basically, you need to create a new group, put user Alpha into it and
assign
permissions to queues "U
When I implemented OTRS I first created a
list of guidelines which more or less reflected a vague SOP of standard
protocol that was compatible with our department, covering items such as what format
to use, what information is necessary, and how to handle various
situations. After this, I
Has any one written or drafted a training manual or
user-guide for agents?
I am ready to move into production with otrs and need to
train agents.
Before I reinvent the wheel writing a guide, I was wondering
if someone had one they’re willing to share.
Even if it is basic. I will of cours
>> I've been unable to get any database generic agents to run on a schedule.
>> They do run manually.
>
> do You run the db-cronjob
> */10 * * * * $HOME/bin/GenericAgent.pl -c db >> /dev/null
How do I know if it is running?
Where would I check?
How would I start it?
A novice,
Will Mayall
_
Am Samstag, den 23.04.2005, 10:39 -0700 schrieb Will Mayall:
> I've been unable to get any database generic agents to run on a schedule.
> They do run manually.
do You run the db-cronjob
*/10 * * * * $HOME/bin/GenericAgent.pl -c db >> /dev/null
?
RUDOLF
_
This message usually means that modperl is not being loaded by Apache.
Which version of SuSE are you using, the http server option only came
available in v9, the option did not exist in v8 (at least on my
machines). This becomes available when the Network Services group is
selected within YaST.
