[otrs] Company Tickets

2005-05-17 Thread Philippe Roth
Dear All, Thank you for the last answer. We now have some more questions: - How the customerID is generated when a customer can login by itself? Do we have to modify it for each customer? - How can several customer have the same customerID automaticaly? - Is it possible to map it to an LDAP value

[otrs] How to display only sub-queues in Change queue

2005-05-17 Thread Akbar S. Ahmed
Hi, I would like to limit the list of queues that are visible in the Change queue drop down list. Specifically, is there a way to display only sub-queues of a given queue in the Change queue drop-down? If the above is possible, then how would I limt the queues in the Change queue drop-down to

[otrs] Active Directory authentication working, just one problem...

2005-05-17 Thread Chris de Vidal
Great program! OTRS 1.3.2 CentOS 3.3 Perl 5.8.0-88.7 Apache 2.0.46-40.ent.centos.1 Kernel 2.4.21-20.EL.c0 Windows 2000 Active Directory Nutshell: Active Directory authentication is working but I cannot exclude users from logging into the Agent area. Details: I followed this documentation: http

Re: FW: [otrs] Active Directory authentication working, just one problem...

2005-05-17 Thread Chris de Vidal
Cainkar, Paul said this with great authority: > I've found the same thing. You just don't share the url and you prevent > them from having access to anything. Ahh security by obscurity. Anyone know how to really prevent it? The documentation seems to indicate this is possible but I can't get it

[otrs] insecure dependency error running installer.pl for the first time

2005-05-17 Thread Ben Hall
please help. I've just installed otrs beta 2 and received the following errors when trying to run installer.pl and index.pl for the first time. [Wed May 18 15:27:17 2005] [error] Insecure dependency in require while running setgid at /opt/otrs/bin/cgi-bin/installer.pl line 47.\nBEGIN failed--c