Re: Spam[otrs] Manipulating queues

2005-05-25 Thread Yom Schutte
I forgot you have to upgrade to 1.3.* for this. Then there is a easy to use webinterface for the GenericAgent. Yom Yom Schutte wrote: Why dont you use the GenericAgent. This tool is made for this problem. Yom John Price wrote: I managed to get about 1,100 SPAM messages into the receiving

Re: Spam[otrs] Manipulating queues

2005-05-25 Thread Yom Schutte
Why dont you use the GenericAgent. This tool is made for this problem. Yom John Price wrote: I managed to get about 1,100 SPAM messages into the receiving queue and I would like a quick way to move them to the spam queue (so they will get removed). I thought about manipulating the SQL databas

[otrs] Manipulating queues

2005-05-25 Thread John Price
I managed to get about 1,100 SPAM messages into the receiving queue and I would like a quick way to move them to the spam queue (so they will get removed). I thought about manipulating the SQL database directly, but I can't find the correct tables and columns to change to move a ticket from one qu

Re: [otrs] Autoresponse does not work as Postmaster

2005-05-25 Thread Gustavo Azambuja
Hi, any response of that? Sorry, my english is bad :-) El Mar 26 Abr 2005 03:53, Thomas Kaminski escribió: > Hello, > > I use otrs 2.0.cvs with debian/sarge and i want to use my self defined > autoresponse notifications. But this autoresponse doesnt work. > > The new mails come in the system with

Re: RES: RES: Re: [otrs] receive all tickets.

2005-05-25 Thread Christian Schoepplein
Hi Thiago! On Di, Mai 24, 2005 at 11:00:29 -0300, Thiago Lima wrote: > There's any way to receive at least all 'ticket openings and >closings'? No, sorry. >Thiago lima. Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs

RE: [otrs] Otrs mobile phone access

2005-05-25 Thread Graham Smith
Hmmm... Phones that support or include HTML browsers have been available in the European and Asian marketplace for quite time. U.S. mobile phone infrastructure is somewhat behind the rest of the world but there is support in some places. To say that one can always access otrs via a phone based br