Hmmm... Phones that support or include HTML browsers have been available in the European and Asian marketplace for quite time. U.S. mobile phone infrastructure is somewhat behind the rest of the world but there is support in some places.
To say that one can always access otrs via a phone based browser is probably not strictly true. Yes, almost all smartphones (particularly those using Symbian Palm and Microsoft OSs), come with HTML browser support of some kind, and it is probably best to use the lite template on GPRS with these types of phone. But mileage does vary, and how good the support is does vary between different models somewhat. Main problem is really dealing with the different screen resolutions and how the browser renders the screen. On a SonyEricsson p9xx/p800 with Opera results are usable but not entirely satisfactory (would not recommend doing this with standard browser on the phone). A Nokia 9500 gives quite a good result (particularly over WiFI). Personal view is the full interface may not be completely appropriate because of this issue and other interface issues, and a custom template may be required for each phone model or interface type (e.g. UIQ or series 90 for Symbian phones). BTW Not tried with a Palm or MS based device. This is really a subset of the whole problem of using otrs with handheld devices. More standard phones (e.g. Symbian based series 60) are a bit more limited in terms of screen size, browser functionality and interface. These again can vary significantly between models. There are probably four further basic approaches to get some sort of support. 1) Write a WML based version of the interface. This may sidestep interface issues, but WML is less functional than HTML and the functionality of the interface may need to be altered to the extent that a WML version would significantly change look and feel. 2) Use a WML to HTML gateway. This would translate the HTML to WML externally to otrs and probably retain most aspects of the feel but could end up being rather clunky. Some service providers do use such gateways by default for WAP access to web sites with somewhat mixed results. Using your own gateway would allow closer control on access. 3) On a java enabled phone find out whether a java browser is available, and acquire and use that. 4) Write a J2ME applet. Probably most flexible option but would require good knowledge of phone UI. There would be issues with certification and port support on different phone networks, (and of course absolutely useless on phones without java support). Might be worth someone putting together a list of mobile phones/networks otrs works well with. On Tue, 2005-05-24 at 08:16 -0700, Hal Berenson wrote: > Huh? Last I checked most cell phones used WAP browsers and can't access > normal HTML pages. They use WML instead. > > Hal Berenson, President > PredictableIT > Phone: 805-212-1025 ext 101 > [EMAIL PROTECTED] > Helpdesk: 805-212-1025 ext 1 > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian > Schoepplein > Sent: Tuesday, May 24, 2005 1:39 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Otrs mobile phone access > > Hi Wes! > > On Mo, Mai 23, 2005 at 08:43:23 -0700, Wes Plate wrote: > >Is it or will it be possible to configure OTRS so Agents can access tickets > >from the web browsers on mobile phones? > > Thats possible already. OTRS is a normal web application which cann be > accessed via a browser. The browsers of mobile phones should be able to > work with the web interface, I know no reason why this shouldn't work. > You can even switch to another HTML layout called Lite, so the interface > is more concise and more useable with browsers of mobile phones, data > traffic is reduced. > > >Wes Plate > > Hope that helps, > Christian > -- Meum est propositum In tabernum mori, Graham Smith <[EMAIL PROTECTED]> _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
