I believe this was in the docs, but + and - distinguish a successful or
unsucessful close, respectively.
-Original Message-
From: Frank Cases [mailto:[EMAIL PROTECTED]
Sent: Fri 6/10/2005 4:57 PM
To: otrs@otrs.org
Cc:
Subject: [otrs] wa
I am also looking for this exact feature. If OTRS had something like this,
it would cover 95% of what I need. I don't want to have to create 20-30
queues. I'd rather the categories be presented when submitting the new
ticket.
>
>
>
> It really depends on what you're trying to achieve. I'm sure s
wats diference between pending auto close + and -
??/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTR
Hi all,
I have just started to play around with OTRS, I like what I see, kudo for
the developpers.
Is it possible, when a customer replies to an auto response, to combined
the new email with the original ticket, in other words, can you combined
tickets?
Best regards,
Francois
Random Thought
