Hello -
I'm using OTRS 2.0.0b2, with all mail for a domain "mydomain.com" being sent
to the otrs user on my Fedora Core 3 box. I have the .procmailrc file in the
otrs home directory, and have tested that all mail for the domain does
indeed get piped into OTRS.
My understanding from reading the
Hello all.
We're looking to add otrs to an existing system, which contains large
amounts of customer
information.
The customers all have a unique identifier, and I would like to be able
to use that same identifier
in otrs.
Basically, I want to keep our existing customer data in our existing
Hi,
The black ones are answered, the red ones not...
Regards,
Markus Rucker
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> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
>
Hi,
I've got a question about searching for tickets.
Why do I get most of the tickets with red fontcolor and some tickets with
black fontcolor if I look at the search result.
Thanks for help,
Niels Kueck.
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Hi, all:
Yes I'm again, When I'll see OTRS running in this
enterprise...
Ok, now my boss want that Ticketnumber be with the following format
Date+number. now format is Date+99+number. Number must be no more for
three digits, yes, I know, it's 999 tickets..
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Hi Rick,
On Tue, Jun 14, 2005 at 10:09:22PM +0900, Cogley, Rick wrote:
> How can I customize those reports - what files do I need to adjust to for
> example create other reports, say, on a per customer basis.
Please see the files in the directory
Hello
Everyone -
I understand that otrs 2.0 has the new
stats module.
How can I
customize those reports - what files do I need to adjust to for
example create other reports, say, on a per customer basis.
If it is easy
enough to do, I am happy to feed the results back into the commun
Christian, thank you kindly for the answer clarifying the difference between
the postmaster filter and procmail.
For the information of the readers of this list, it looks like there are a
couple of webmin modules to handle the web-based editing of the procmail
config / recipe file, and related it
Hi Niels,
On Di, Jun 14, 2005 at 08:53:53 +0200, Niels Kueck wrote:
>we are using otrs for several weeks now and it works very fine. But I've got
>a question to the age of a ticket. I thought, that the ticket age is
>increasing as long as the ticket is open. If someone close the ticket the
>ticket
Hi,
On Mo, Jun 13, 2005 at 10:28:32 -0400, labtob wrote:
>how do you change the main admin email address?
The mail address of [EMAIL PROTECTED], the admin in the web interface, can
be changed via the admin interface.
The mailadress of the system admin, the person who gets warned about
incorrec
Hi Rick,
On Di, Jun 14, 2005 at 06:22:38 +0900, Cogley, Rick wrote:
>I'm wondering if anyone might kindly give a clear answer to this:
>What's the difference between using procmail to prefilter messages for the
>otrs user, and the web-interface-available postmaster filters?
>
>Another way of put
Hello,
i am new to OTRS. I have freshly installed OTRS system with users and all is
running perfectly, but i have one question. I need following thing: users must
see other users locked tickets. For example: If John wants to see all locked
tickets by Sara, he for example press some buttons or s
Hi Francois,
On Fr, Jun 10, 2005 at 10:38:02 -0400, Francois Meehan wrote:
>Is it possible, when a customer replies to an auto response, to combined
>the new email with the original ticket, in other words, can you combined
>tickets?
Yes. OTRS 2.0 has the new "merge" feature. That is what you are
Hello Henry,
On Do, Jun 09, 2005 at 12:32:11 -0700, Henry Chan wrote:
>Hi! I think there should be a restriction on at least one admin user have
>all user privilage, because what if you take off every admin user's
>privilage and none of them can go back to the "admin area"? Where is the
>admin
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