Hi Edgar - I'm just trying to say that it should show both - the more
skillful calculated value of what the OTRS system operator would prefer -
e.g. the elapsed-time-on-our-side figure - and the total elapsed. That way,
you can QC it, going back to the customer and gently point out that the
delay "
Hi list
Does anybody know about a TODO-List "Plugin" for OTRS like "FAQ" or
"Calendar"?
Is such a feature planned?
Thanks
Fabian
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Hi all!
When a customer logs in to the UI and zooms into an existing ticket,
they have the option of attaching a webrequest to the ticket.
Unfortunately, the next state of the ticket defaults to
Closed-Resolved. This has caused a couple of customers to
accidentally close their tickets then wonder
On 6/24/05, Cogley, Rick <[EMAIL PROTECTED]> wrote:
> Thanks Edgar, and it does indeed clarify.
>
> Since I am on the consulting side, I like your definition no matter the
> language ;) - the diagram makes it clear.
>
> However, some customers might not accept that, so you might want to add in a
>
Hello!
I've set up $Self->{'SendmailBcc'}, and encountered two problems.
First, I do not need to Bcc: EVERYTHING that OTRS sends; I need to Bcc
only manually generated answers.
Second, all mails sends twice. No mail loop or something; they have the
same Received: path.
Can anyone help me with i
Alex,
Worked like a charm.
Thanks,
Dean
Alexander Koch wrote:
Hello,
On Wed, Jun 29, 2005 at 08:28:14AM +0100, Dean Baldwin wrote:
$Self->{FrontendBulkFeatureJavaScriptAlert}
[...]
Is this config option going to return or is there some other way of
turning off the popup.
This option ist
Hello,
On Wed, Jun 29, 2005 at 08:28:14AM +0100, Dean Baldwin wrote:
> $Self->{FrontendBulkFeatureJavaScriptAlert}
> [...]
> Is this config option going to return or is there some other way of
> turning off the popup.
This option ist now in Kernel/Config/Files/Ticket.pm
# Ticket::Frontend:
Hi,
The following config option used to work in version 1.3.2:
$Self->{FrontendBulkFeatureJavaScriptAlert}
I have recently upgraded to version 2 beta and this feature seems to
have stopped. Clicking on a the check box for a ticket now brings up the
javascript popup.
Is this config option go
