Hi all! When a customer logs in to the UI and zooms into an existing ticket, they have the option of attaching a webrequest to the ticket.
Unfortunately, the next state of the ticket defaults to Closed-Resolved. This has caused a couple of customers to accidentally close their tickets then wonder why we never got back to them... I looked in the Config.pm and Defaults.pm files but could not find a next ticket state for webrequests that can be used to change the default... Did I miss it, or is there some other way to control this? Thanks!! Kevin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
