[otrs] cant display statistic report

Dear OTRS Experts, currently we've upgrade from version 1.3.2 to 2.0.1, everything goes well after update the schema provided in the package. However, we still have prob displaying the stats-are in menu bar. I've go through the document, but still have no clue to fix this prob. I would appre

Re: [otrs] snipping ticket body

Great, that worked! Thanks. On 8/5/05, Christian Schoepplein <[EMAIL PROTECTED]> wrote: > Hi Sharif, > > On Wed, Aug 03, 2005 at 04:36:53PM -0500, sharif islam wrote: > >Can I change the setting so that my auto response to customer don't > >snip the body of the ticket ? In other words I would li

[otrs] need help rejecting messages]

I have been trying to set up an auto reply for rejected messages but the documentation has not been helpful on that. I'll try to explain my problem. When i receive a ticket the first thing i do is get to the zoom view and have a quick look, but if the message has to be rejected i go to the compos

Re: [otrs] blank warning on customer web interface

Hi Mike, On Fri, Aug 05, 2005 at 01:42:13PM -0400, Mike Conigliaro wrote: >i understand the need for a valid email address, and this is fine. >however, shouldnt the warning message say something to the effect of >"please supply a valid first name, last name, and email address?" a >blank warnin

Re: [otrs] MySQL socket error

Hi Danie, On Thu, Aug 04, 2005 at 10:31:01AM +0200, Danie Theron wrote: >Christian Schoepplein wrote: >>On Wed, Aug 03, 2005 at 02:32:08PM +0200, Danie Theron wrote: >>>Ok finally got the Config.pm file setup (correctly I hope:P) , getting >>>the following error when trying to connect to the inte

Re: [otrs] blank warning on customer web interface

i understand the need for a valid email address, and this is fine. however, shouldnt the warning message say something to the effect of "please supply a valid first name, last name, and email address?" a blank warning wont be much help to end users. Christian Schoepplein wrote: Hi Mike, On

Re: [otrs] blank warning on customer web interface

Hi Mike, On Fri, Aug 05, 2005 at 12:54:16PM -0400, Mike Conigliaro wrote: >on 2.0.1, when i try to create an account in the customer web interface >using a non-email username, i get the following message: > >Warning: >Comment: Please press Back and try again. > > >is anyone else seeing this

Re: [otrs] 'closed successful' vs 'closed unsuccessful'

Hi, On Thu, Aug 04, 2005 at 08:41:47AM -0700, Wes Plate wrote: >On 8/4/05 7:12 AM, "Mike Conigliaro" wrote: > >> regarding ticket state, does anyone know the difference between 'closed >> successful' and 'closed unsuccessful?' > >I asked this exact question in Oct 2003. The reply that came throug

Re: [otrs] snipping ticket body

Hi Sharif, On Wed, Aug 03, 2005 at 04:36:53PM -0500, sharif islam wrote: >Can I change the setting so that my auto response to customer don't >snip the body of the ticket ? In other words I would like the entire >text of the ticket included in the automated response? I think my >current setting is

Re: [otrs] After upgrading to 2.0.1 from 2.0 beta 4 merging of tickets fails.

Hi Ken, On Wed, Aug 03, 2005 at 10:35:45AM -0500, Ken Kilgore wrote: > While testing after upgrading from 2.0 beta 4 to 2.0.1 I have found a > problem. I created two tickets then tried to merge them. I get the > following error: > >Software error: > > Can't

[otrs] blank warning on customer web interface

on 2.0.1, when i try to create an account in the customer web interface using a non-email username, i get the following message: Warning: Comment:Please press Back and try again. is anyone else seeing this, or know how to fix it? -- Mike Conigliaro Proactive Technologies [EMAIL PROTE

[otrs] strange error using FAQ in Tickets

Hi List, I've got some strange problem in the new 2.0 version here: When I'm in the editor answering a ticket and press "FAQ", the FAQ pop up in an extra window and I can select an article to include in the ticket. So far, so good. But when I complete the ticket editing and want to send/save i

Re: [otrs] Upgrading from 2.0b4 to 2.0.1

I have done this a few times.  Upgraded from 2.0 beta 2 to 2.0 beta 4 and then to 2.0.1.  I have OTRS installed in /usr/share running on Debian.  Here is the process I used to do the upgrades. Untar the 2.0.1 tar ball into /usr/share. Run otrs/scripts/DBUpdate-to-2.0.mysql.sql mysql

[otrs] running OTRS 2.0.1 as name based virtual host?

Hello, I try to configure our OTRS 2.0.1-installation as Apache2 name based virtual host. The config-file of the name based virtual hosts looks: --- snip --- ServerAdmin [EMAIL PROTECTED] ServerName otrs.mydomain.de DocumentRoot /opt/otrs/bin/cgi-bin/ #DirectoryIndex index.pl

Re: [otrs] Error in replying to the customer with attachment.

On Fri, Aug 05, 2005 at 08:23:29AM +0100, anushya beauty wrote: > I am using OTRS for the past 4 months. Till now in > receiveing the mails from the customer and sending > reply to the customer is going fine. But now when i > tried to send a reply with an attachement it displayed > some mysql e

[otrs] recovered the error in mysql

Hi, In my previous mail, I asked about recovering mysql error in replying the customer with attachment. Just now I find the solution in otrs faq. I recovered the error. Thanks for otrs faq. And sorry for sending the mail before referring the faq's. Solution: Change the set_variable val

[otrs] Error in replying to the customer with attachment.

Hi, I am using OTRS for the past 4 months. Till now in receiveing the mails from the customer and sending reply to the customer is going fine. But now when i tried to send a reply with an attachement it displayed some mysql error. The error is: /**/ Error: MySQL server has gone