RE: [otrs] Ticket merge error

Bug, seems to be solved in 2.0.2 :   Changes in 2.0.2:    - fixed bug #877 - Error when merging tickets - Can't call   method "LockSet" on an undefined value at Kernel/System/Ticket.pm    - fixed bug #879 - "Wide character in subroutine" - mails with   attachements i

[otrs] Attachment handling to multiple recipient

Dear all,   On my OTRS 1.3.2, I do encounter the problem when sending reply ticket with attachment to more than 1 recipient, (1 in To: and a few in CC :) the mail just not going out and I keep stuck to the reply page.   I do remember that some might have ask the same question before but

[otrs] Move option

Hello otrs, Using 1.3.2 I just need to select the new queue for a ticket and the ticket goes there (I do not need to click on "Move" button). Using 2.0.2 I have to select the new queue and then to click "Move". Where can I change this behavior (as in 1.3.2)? Thanks Daniel -- This message wa

[otrs] Where is note-external and question regarding autoresponse

Sorry for so many questions, The documentation mentions that you can have an internal and external note type, but I only seem to have internal available. How can I enable external notes? I am running version 2.0.1... I am also having a problem where an auto-response email is not sent even thoug

[otrs] Ticket merge error

Hi, When I try to merge a ticket, I get an error like this: Can't call method "LockSet" on an undefined value at /opt/otrs//Kernel/System/Ticket.pm line 3720, line 224. Does anyone have a clue what this is? Leah -- Leah Cunningham : d416-585-9971x692 : d416-703-5977 : m416-559-6511 Frau

[otrs] Preventing email loops

Our organization has been using OTRS (currently 1.3.6) for about a year.  In that time we have had 3 occasions where massive email loops have created many thousands of tickets (110,000+ in the latest occurrence) and spewed out an even greater number of unnecessary emails.  Cleaning up the un

Re: [otrs] LDAP Authentication issues

I had the same problem on my setup as well.  I was able to get it working.  Here is the configuration I have.     $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';     $Self->{'AuthModule::LDAP::Host'} = 'dc1.exampleAD.com';     $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=People,dc=exampleAD

Re: [otrs] Debian stable (sarge)

I check to install with apt-get and modify apache2.conf and run well, but you can try to add the rows in httpd.conf. I supose that you try http://ip-address/otrs/installer.pl. If it not run install OTRS using tar.gz and follow the instruction step-by-step, all may run well in the

Re: [otrs] Searching by close date

You may query the database directly or write a custom script which does something like the following: SELECT id, tn, title, customer_user_id FROM ticket WHERE (( ticket_state_id = 2 OR ticket_state_id = 3) AND (change_time LIKE "2005-08-29%" AND user_id = 6)); This shows all s

Re: [otrs] Debian stable (sarge)

Hello florian, I 've setup OTRS on a Debian Sarge. But with debian package, setup is not correct. Others has got the same problem Finally, i use tarball package and it works perfect. JB Le mardi 30 août 2005 à 00:55 +0200, [EMAIL PROTECTED] a écrit : > Hi, > > I found OTRS recently on the web