[otrs] AdminPackageManager - Write permission

Hi ! I just installed OTRS for the first time and it seems to be really useful with a lot of features ! But when I'm trying to add an optional package (i'm really interested by the webmail and file manager) i just got this error : - Software error: ERROR: Need write permission in OTRS

[otrs] LDAP authentication: Agents OK - Customers NOK

Hello All, I am configuring OTRS to use LDAP authentication against Lotus Domino. I have created 2 groups in Domino called otrsAgent (agents only) and otrsCustomer (everybody else). So, all the agents can autheticate and if it is the first time, their account is being created as well. Works

[otrs] Re: otrs Digest, Vol 26, Issue 1

ase and I have checked every table in my database searching for a reference to a 'ticket_id=45' but I couldn't find any. Does anybody know where it comes from? Matthieu -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/att

[otrs] Unique key

Hi! When I installed OTRS I thought that it was a really good idea t use the login as the unique field on the customer. I see now that it wasn't.. But can I *just* change this? Which tables will I need to update? I know I have to change config.pm so that CustomerKey points to my new and hope

[otrs] Added Postmaster filter, now getting error from PostMasterPOP3.pl?

Howdy, Running: OTRS 2.0.2, perl 5.8.7 I just added a Postmaster filter to stick mail with an X-Spam-Flag header into a Spam queue. Very simple, one header in each of the match and add sections. Now when PostMasterPOP3.pl runs and the filter matches, I get this stderr output: Use of uninitializ

[otrs] Layout of fields

Hi! I am trying configure the OTRS system with some extra fields on customers (customer_user). It is very easy to add fields in the database and in the config-file, but I have some problems with how the fields are shown. What I would like is for one of my new fields to be displayed as a dro

[otrs] Error ticket_id not found

Hi everybody,   I get this error in the apache log :   ERROR: OTRS-CGI-44 Perl: 5.8.6 OS: MSWin32 Time: Thu Sep  1 10:44:52 2005    Message: No such TicketID (45)!    Traceback (4008):    Module: Kernel::System::Ticket::TicketGet (v1.181) Line: 697    Module: Kernel::System::Link

Re: [otrs] What is link tickets?

It is useful for agent/user reference. For example, if a customer follows up an old ticket with you that got closed, create a link to that old ticket from the new ticket. Then the link appears on the side-bar and you can go read the old ticket for details whenever you're working the new one. Rega