Hello useful folks!
We have four sections in our IT group and we've set three queues up for
each section; 1 Day, 1 Week and 1 month with appropriate escalation
times of 22 hours, 6 days and 21 days.
However, many of our queries fall within 1 week to 1 month and if we put
then in the 1 week
Hello all,
Is it possible, while listing a ticket by page, to select all check-box for all ticket
in the current page to apply for example a bulk operation ?
That will help the user while we will move a group of ticket from one queue to
another.
Thanks for your help !
I installed the Package FileManager and am receiving errors.
I deinstalled and reinstalled but still cannot make it work.
When I select FileManager I receive
Server error!
The server encountered an internal error and was unable to
complete your request.
Error message:
panic:
On 10/29/05, Mauricio Tavares [EMAIL PROTECTED] wrote:
http://doc.otrs.org/2.0/en/html/x1239.html#email-receiving-fetchmail
Exemple from .procmailrc.dist of OTRS 2.0 package for IMAP+SSL
## example for polling from an IMAP-Server via SSL.
#poll MAIL_SERVER protocol IMAP port 993 plugin
On 10/27/05, Roberto Giana [EMAIL PROTECTED] wrote:
I wrote once some some simple scripts, which showed how many (open)
tickets are in a queue, how many in which state and so on... Also wrote
a script for extracting customer name, ticket subject and sending it
with sms_client for paging
Martin Hochreiter [EMAIL PROTECTED] wrote:
Has anybody installed Otrs successfully on Suse 10?
Yes, I've just installed 2.0.3 on SuSE 10.0, and it seems to work fine.
The only changes I had to make were as follows:
1) OTRS requires mod_perl, which installed fine from YAST. But the
module
Wenn ein Supporter den Besitzer eines Tickets ändert, kriegt der neue
Besitzer ein E-Mail (notification). Ich möchte das aber abstellen. Ich habe bei
jeden Supporter die Option abgestellt, aber sie kriegen trotzdem ein E-Mail.
Wie kann ich einfach die Notification abstellen?!
Mit
Hallo.
Ich habe nun ein Patch, der bei mir funktioniert.
Suche in DateChecksum.pm nach:
$Month = 0$Month if ($Month 10);
$Day = 0$Day if ($Day 10);
# read count
Ersetze durch:
while ( length( $Month ) 2 ) {
$Month = 0 . $Month;
}
while ( length( $Day ) 2 ) {
