Hello Everybody,
I am useing OTRS-2.0.2, I have turned off all the mail notifications in the Preferences Page, in spite of this being done i get a notification on "AddNote",OwnerUpdate".How can I disable this?
Regards
KartheeK
Enjoy this Diwali with Y! India Click here__
Hi
I am
facing problem in creating customer groups. OTRS gives me a
Warning: Sorry, feature not activ!
Comment: CustomerGroupSupport needs to be
activ in Kernel/Config.pm, read more about this feature in the documentation.
Take care!
Can
anyone help me in activating this feat
Pim: Have you considered altering the .dtl file for
"AgentTicketSearch.dtl" to the output you desire, then doing a search
and bookmarking the search?
For example, I have a saved search for "ME or No One" that does a search
for all tickets either owned by me (and open) or not owned yet. The
I have installed
mysql and otrs and when I try to run the installer.pl i receive the
message
Creating database 'otrs':
false!
:-(
what am I doing
wrong.
Thanks
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ERROR: Need write permission in OTRS home
Try: $OTRS_HOME/bin/SetPermissions.sh !!!
So, have you tried to run SetPermissions?
kind regards,
Pim Rupert
Lemonbit Internet
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Hiya,
We are running otrs
1.3.2 - Old I know.
I am tasked with
building a staging environment to test both an upgrade and the addition of a
stats module.
While doing this I
noticed that instead of our tickets being stored in a MySQL database, they are
all being stored in flat files in
Hi !
I just installed OTRS for the first time and it seems to be really useful
with a lot of features !
But when I'm trying to add an optional package (i'm really interested by
the webmail and file manager) i just got this error :
-
Software error:
ERROR: Need write permission in OTRS
