RE: [otrs] OTRS Badly Requires a Forum, Does It Not??

2005-11-16 Thread s taylor
There'd be less E-mails in the Inbox. We'd be able to subscribe to selected topics. Only 1 E-mail would be sent for a thread until you visit the thread again... Just a thought... :) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: SPAM Subject: Re: [otrs] OTRS Badly Requires a Forum, Does It Not??

2005-11-16 Thread Matt Linton
Robin Mordasiewicz wrote: > >I dont understand the point of things like phpbb when you have mailing >lists. What can phpbb do that we can't do with an email list ? >___ > > Get hacked by a 10 year old on summer break? _

Re: [otrs] OTRS Badly Requires a Forum, Does It Not??

2005-11-16 Thread Robin Mordasiewicz
On Thu, 17 Nov 2005, Mark Nernberg wrote: > On 11/17/05 1:01 AM, "KartheeK" <[EMAIL PROTECTED]> wrote: > > > Hello Everybody, > > > > I think OTRS requires a discussion forum, which would help the whole OTRS > > community to clarify their doubts. And one solution is to set up a phpBB, or > > We can

Re: [otrs] OTRS Badly Requires a Forum, Does It Not??

2005-11-16 Thread Mark Nernberg
On 11/17/05 1:01 AM, "KartheeK" <[EMAIL PROTECTED]> wrote: > Hello Everybody, > > I think OTRS requires a discussion forum, which would help the whole OTRS > community to clarify their doubts. And one solution is to set up a phpBB, or > We can request linuxquestions.org to start a separate F

[otrs] OTRS Badly Requires a Forum, Does It Not??

2005-11-16 Thread KartheeK
Hello Everybody, I think OTRS requires a discussion forum, which would help the whole OTRS community to clarify their doubts. And one solution is to set up a phpBB, or We can request linuxquestions.org to start a separate Forum for OTRS on their site. What do the OTRS Makers fell about this?? Reg

Re: [otrs] Stop Timer after Close

2005-11-16 Thread christian . verdun
Thank you Markus for your reply, I was hoping for a method of having the time stop when the ticket is closed, my ticket timers work fine but they continue even after they are closed and when I search for old tickets they seem to still be counting away. Thanks again for your response. Christian

Re: [otrs] Stop Timer after Close

2005-11-16 Thread EDV Tekomedia
Hello Christian, I don't think it's a question of configuration. It just seems to be a comparison of the time the ticket was created and now. I guess the following sql-statement is a beginning of what you're looking for: SELECT `ticket_id`, min(`create_time`) as begin, max(`create_time`) as end, se

[otrs] Search Problem

2005-11-16 Thread kjohnson
We are having a small issue here. We have our OTRS setup on with the following. Windows 2003/IIS6.0/MySql 4.1 and having a small issue. When we go to the search page, and lookup a closed ticket. When we click on the link to view the ticket, it takes me back to the main page without displayi

Re: [otrs] Preestablish datababase connections---HOWTO??

2005-11-16 Thread Pim Rupert (Lemonbit)
Hi Shawn, Try webmin for database permissions is that the best way. But I am not sure what the actual question is. Why do you think Karteek needs to install Webmin? If he needs to setup a MySQL database he can use the MySQL CLI or (e.g.) PhpMyAdmin. -- kind regards Pim Rupert Lemonbit Inte

[otrs] Stop Timer after Close

2005-11-16 Thread christian . verdun
Is there any way to change configuration so the timer stops after the ticket is closed so I can keep track of how long on average it took for a ticket to be addressed? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

RE: [otrs] Cant get mail response to work

2005-11-16 Thread Laurent GALAIS
Thomas, Did you figure that out ? I'm having the exact same issue on my test environment ... I'm setting up my deployed environment in the latest and greatest versions but right now I do have: Suse 8.1 Linux version 2.4.19-4GB ([EMAIL PROTECTED]) (gcc version 3.2) #1 Fri Sep 13 13:14:56 UTC

AW: [otrs] Re: Preestablish datababase connections---HOWTO??

2005-11-16 Thread shawn.beasley
Try webmin for database permissions is that the best way. But I am not sure what the actual question is.   http://www.webmin.com/download.html   I had to create the database manually and the user with permissions from local host.     Best Regards,   Shawn Beasley      

[otrs] Re: Preestablish datababase connections---HOWTO??

2005-11-16 Thread KartheeK
Hi, I have installed mod_perl:-2.0.0-0.rc5.3 And Apache:httpd-2.0.54-10   I am struggling a lot on this Has any one done this successfully?? Regards KartheeK   Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Webpage:

[otrs] Possibility to save draft answers?

2005-11-16 Thread Peter Mayr
Hi everyone, I have a question regarding answers. Is it possible to save a draft of an answer? (e.g. you start writing the email to the customer, then you get interrupted. the only possibility for saving your work seems to be cutting and pasting your draft in to a note. And to later retrieve it

Re: [otrs] Preestablish datababase connections---HOWTO??

2005-11-16 Thread Mark Nernberg
On 11/16/05 2:11 AM, "KartheeK" <[EMAIL PROTECTED]> wrote: > > Hello Everybody, > > I am in the process of performing "Performance Tuning" as per the OTRS > documentation: > > http://doc.otrs.org/2.0/en/html/x1497.html#performance-tuning-webserver-db > > > > Preestablish da ta