Re: [otrs] manager email for all closed emails

2006-03-03 Thread Richard Mollel
--- Alexander Scholler <[EMAIL PROTECTED]> wrote: > Hi Richard, > > Richard Mollel schrieb: > > Hi, > > I am trying to configure otrs to copy a manager > the > > closing email of every ticket, regardless of agent > or > > queue the ticket was associated with. > > Simply to keep stock of what actu

Re: [otrs] Setting up mail fetchmail

2006-03-03 Thread OBrian Jones
Do I create the .fetchmailrc when I copy .fetchmailrc.dist.  If so what is the extension?  Is it a batch file? "Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> wrote: Jones OBrian wrote:> I have otrs running on a windows server. I've read the otrs admin > book and from that I just need to g

[otrs] new message! and locked tickets

2006-03-03 Thread Martin Arundel
1.    I have four locked tickets that I have 'zoom'ed (to lock them) one of these has a 'new message'     When I look at the message it has 'two' items, one from the user and one from the queue saying thanks for the request (this as an automatic response we have set up).   Is there a way,

Re: [otrs] 500 Internal Server Error

2006-03-03 Thread Zaeem Arshad
Check if SELINUX is enabled. It will cause problems if enabled. -- ZA On Thu, 2006-03-02 at 12:57 -0600, Alejandro López Hernández wrote: > Hello guys, > > I'm installing OTRS on a CentOS with Cpanel (it's a VPS) > > I have followed instructions in Installation from source guide, but when > I

Re: [otrs] Setting up mail fetchmail

2006-03-03 Thread Nils Breunese (Lemonbit Internet)
Jones OBrian wrote: I have otrs running on a windows server. I've read the otrs admin book and from that I just need to go to the C:\OTRS\otrs and edit the fetchmailrc.dist to use my mail server and login credentials. This is what confuses me from the instructions. You can use .fetchma