Christian, did you open the image that I attached previously?
I just wanted to be sure that this was not abnormal before I reported it on
bugzilla.
As I said before, the "my queues" shows 0, but I can see other queues that have
items in it. For example, the Raw queue currently has 7 in its qu
try this:
chmod +x /opt/otrs/bin/PostMasterPOP3.pl
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Cody Grosskopf wrote:
> I was looking through recent postings and saw some conversation about
> the cron jobs being installed. Just out of cur
Hi all,
Is there any way to have a user permission level that allow users to
ONLY CLOSE pending tickets ?
Thanks for support
Gian Marco
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I was looking through recent postings and saw some
conversation about the cron jobs being installed. Just out of curiosity i was
wondering what jobs are crucial? Which ones can i live with out. I am asking
because for some reason i cannot get them to work all of them return errors
saying per
Since yesterday, I do NOT get ANY new mails with OTRS. I have NOT
changed anything, neither on the server (my own one), nor in the config
Just out of a sudden I don´t receive almost no mails... In the logfile I
can see 2 or 3 mails, but on the server, there are still 130 mails that
should have
I have access to apache configfile, cronjob (/var/spool/cron/) is no
problem for pop3 fetching, I can even install a mail pipe myself. I can
restart the server from within my control panel.
I will give it a try and see if I get stuck somewhere...
That's way more than I can do, so you should b
Richard Hinkamp - BeSite schreef:
Not true, I run OTRS on a shared hosting account without any problems.
Only thing I couldn't do myself was a cronjob for POP3 fetchmail, but my
hosting provider installed that for me.
You may have to edit some more Config parameters and use .htaccess files
or
I'm afraid it's not going to work unless your server administrator is
willing to install it for you, since the installation involves adding
system users, cronjobs and apache configuration, etc. Usually not things
you can control as a user of a shared hosting environment.
Not true, I run OTRS o
Nic Mertens wrote:
Nils Breunese (Lemonbit Internet) schreef:
Nic Mertens wrote:
But how do I start to setup this program on my web hosting?
I read the manual but it seems to be very complicated. Is there
someone who has any experience to install the program on a linux
hosting and wants t
Nils Breunese (Lemonbit Internet) schreef:
Nic Mertens wrote:
But how do I start to setup this program on my web hosting?
I read the manual but it seems to be very complicated. Is there
someone who has any experience to install the program on a linux
hosting and wants to give me a step by st
Nic Mertens wrote:
But how do I start to setup this program on my web hosting?
I read the manual but it seems to be very complicated. Is there
someone who has any experience to install the program on a linux
hosting and wants to give me a step by step info?
Are you the system administrato
But how do I start to setup this program on my web hosting?
I read the manual but it seems to be very complicated. Is there someone
who has any experience to install the program on a linux hosting and
wants to give me a step by step info?
Thanks,
Nic
Hi Alan,
On Wed, Apr 05, 2006 at 10:00:49AM +0100, [EMAIL PROTECTED] wrote:
>We are investigating using OTRS as a helpdesk tool to manage some of our
>customers. There are just a few questions that I would like to ask in the
>first instance.
>
>1 - I cannot find where you would add a 'customer' al
Hello,
On Tue, Apr 04, 2006 at 03:59:34PM -0700, Isaac Gonzalez wrote:
>I think I found the problem.
>
>For some reason, nothing goes into "my queues"(see attached)
>
>Even though I can see the ticket within a subqueues of this, the my queues
>count is at 0 even if I drop a ticket into a queu
Hello,
We are investigating using OTRS as a helpdesk tool to manage some of our
customers. There are just a few questions that I would like to ask in the
first instance.
1 - I cannot find where you would add a 'customer' although you can add
customer contacts (customer users). Are customers define
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