I am unable to access one of the main queues. Here is the message I get
when I click on the queue. Please advise. Thank You.
Waylon
Software error:
Got no ArticleID! at /opt/otrs//Kernel/Output/HTML/ArticleCheckPGP.pm
line 32.
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OTRS mailing
> The only way i could reopen an ticket was forwarding the message to my
> self and putting the status on "open" but there should be a beter way?
>
> right?
If you set the following config options, you can set the state of a
ticket by adding a note:
$Self->{'Ticket::Frontend::NoteSetState'} =
Dear All,
I have tried to use the backup.pl script on a Debian system but I have
not succeeded up to now.
I have created a directory /backup and performed chown otrs:www-data
/backup to make it writable for the otrs user. I have tested that i can
create files in this directory as the user ot
