[otrs] Migrate from reqng to OTRS

2006-04-12 Thread Robert Lister
Hi folks, I am possibly looking to migrate from our aged reqng based system (based on old req, but hacked over the years) over to OTRS. reqng has served us well for many years as a simple trouble ticket system, but we want to start doing clever things, and I'm not sure continuing to work on a hac

Re: [otrs] Line endings

2006-04-12 Thread Wayne
Hey Guys, Found it.. In /opt/otrs/Kernel/Config.pm Changed $Self->{'DefaultCharset'} = 'utf-8'; to $Self->{'DefaultCharset'} = 'iso-8859-1'; And now all works fine. Regards, Wayne On 12/04/2006 00:33, "Wayne" <[EMAIL PROTECTED]> wrote: > Hey Guys, > > When I respond to a ticket the l

Re: [otrs] otrs 2.0.4 install The requested URL /otrs/installer.pl was not found on this server

2006-04-12 Thread Igor Macedo
Hi, You need reload (or restart) apache to apply your new configuration ! If you still with problems please attach apache's error_log. Regards, Igor Matthew S. Barnes escreveu: Hello I was wondering if I could get some help Eror Message: http://localhost/otrs/installer.pl Not Found Th

Re: [otrs] second OTRS database

2006-04-12 Thread Nils Breunese (Lemonbit Internet)
Koning, Rene wrote: We are running OTRS on windows 2003 server (since march this year) and are using the system to manage ideas people are sending in. Now, we want to make a second OTRS installation and use this installation for our new helpdesk. Can I do a second installation or is there

[otrs] second OTRS database

2006-04-12 Thread Koning, Rene
Hello,   We are running OTRS on windows 2003 server (since march this year) and are using the system to manage ideas people are sending in. Now, we want to make a second OTRS installation and use this installation for our new helpdesk. Can I do a second installation or is there another way t