Re: [otrs] Email character set

Jason Loven wrote: What was the option that changed the character set? I’m getting emails with funny character codes in them. Set $Self->{'DefaultCharset'} in Kernel/Config.pm. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

[otrs] Asset management

Hi, I was wondering, does anyone know if OTRS has any builtin asset management or inventory features as well? Regards -- Divan Santana Mail: [EMAIL PROTECTED] Skype: divansantana Gtalk/MSN: [EMAIL PROTECTED] ___ OTRS mailing li

Re: [otrs] Retrieving intact initial message

Paul Dale wrote: Gives me the most of it ... but I really need to get at the headers ... When you're looking at a ticket you can click a link to display the email without formatting. This gives me all the headers and even a download link. Ah, that's good to know ... that means it must be the

[otrs] Broken LDAP auth

I believe that this has come up before, but I am seeing the following error after upgrading my Perl dist from 5.8.6 to 5.8.8 Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ CustomerUser.pm line 42, line 8. All of the authentic

[otrs] Email character set

What was the option that changed the character set? I’m getting emails with funny character codes in them.     Thank you, Jason Loven Manager - Technical Services Department   Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Em

Re: [otrs] Retrieving intact initial message

> > Gives me the most of it ... but I really need to get at the > > headers ... > > When you're looking at a ticket you can click a link to display the > email without formatting. This gives me all the headers and even a > download link. Ah, that's good to know ... that means it must be there som

Re: [otrs] Setup generic Agent to delete tickets with big attachments

Hi Danie, Danie schrieb: Hi , I've looked at the Generic Agent web interface , but couldn't find a way to run a job that removes tickets with big attachments. Is there a way to add this to the Config.pm , or maybe somewhere else? I've written a GenericAgent module to extend the features of

[otrs] Agent Notification Issue - OTRS 2.0.4

Enabled 24/7 working hours and still having the same issue.   ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Con

[otrs] Agent Notification Issue - OTRS 2.0.4

I have made sure that the working hours are 24/7 in the Kernel/Config.pm file.  Still having the same issue.   Magesh.   ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] agent information

hi is it possible to ad custom fields to the agents, like homeadress, phone, mobile etc?? i can see its possible for the customer but can't find anything on agents Eirik ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.

[otrs] Setup generic Agent to delete tickets with big attachments

Hi , I've looked at the Generic Agent web interface , but couldn't find a way to run a job that removes tickets with big attachments. Is there a way to add this to the Config.pm , or maybe somewhere else? TIA Daniel ___ OTRS mailing list: otrs - Web

Re: [otrs] persistent mysql-connection

Hallo. In the German list is alos a discussion about this. Subject: "pers. DB Verbindungen unter mod_perl2" It seems this is a bug. http://bugs.otrs.org/show_bug.cgi?id=1050 -- Best regards André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 ===

[otrs] Customer User Management update button

Please help   The update button under Customer User Management is not working it gives me the error below     Please advise   Error: Not supported for this module! Comment:     Bug Report:   Traceback:    ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Tue May  2 11:0

Re: [otrs] Agent Notification Issue - OTRS 2.0.4

Hi, I think notification are only send within the support time given by the parameter "TimeWorkingHours". Bye, Alex Magesh Varadharajan schrieb: Hi, I am pretty new to OTRS. We implemented the OTRS system a week back and everything was working great. The Customer Notification, Agent

[otrs] failure of special ACL-settings

Hi all, I wan't to cut rights on tickets belonging to the Postmaster-queue (because this is the incoming-queue where tickets should first be categorized by moving into another queue before further actions take place). For that, I used the ACL below. $Self->{TicketAcl}->{'04_Postmaster_Bes

[otrs] FW: OTRS problem in customer.pl

    From: Harishkumar [mailto:[EMAIL PROTECTED]] Sent: Saturday, April 29, 2006 6:55 PM To: 'otrs@otrs.org' Subject: FW: OTRS problem in customer.pl       From: Harishkumar [mailto:[EMAIL PROTECTED]] Sent: Saturday, April 29, 2006 6:34 PM To: '[EMAIL PROTECTED]'; '

[otrs] persistent mysql-connection

Hi all, once again, I would like to point to my problem of using a persistent mysql-connection discribed below. Nobody any ideas? Original-Nachricht Datum: Thu, 27 Apr 2006 15:35:19 +0200 Hi, I want to use a persistent mysql-connection to speed up OTRS. I followed README.we

[otrs] login

I am not sure what I did but after activating the CustomerGroupSupport I can not login on the LOG S CALL login window   Please advise   thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperma