Re: [otrs] Incoming email suddenly dead

2006-05-04 Thread Graham Leggett
Graham Leggett wrote: Trying to run it manually prints the following cryptic message: -bash-3.00$ bin/PostMasterPOP3.pl -f 1 Notice: PostMasterPOP3.pl is already running but is starting again! Message 1/3 ([EMAIL PROTECTED]@localhost) perl: prescan_stmt.c:442: rewrite_execute_stmt: Assertion `p

[otrs] Incoming email suddenly dead

2006-05-04 Thread Graham Leggett
Hi all, Out of the blue, our OTRS v2.0.4 started sending error messages when it tried to receive mail from the POP mailbox. Trying to run it manually prints the following cryptic message: -bash-3.00$ bin/PostMasterPOP3.pl -f 1 Notice: PostMasterPOP3.pl is already running but is starting again

Re: [otrs] Calendar in otrs

2006-05-04 Thread Carlos Luis Sánchez Bocanegra
2006/5/4, Henning Oschwald <[EMAIL PROTECTED]>: Hi Kako,Carlos Luis Sánchez Bocanegra wrote:> Hi list, I'd installed stable edition of otrs, but the calendar option don't> appear in the application, are there any pluging or similar for activate Thx. In OTRS version 2.0, the calendar appli

[otrs] ticket notification

2006-05-04 Thread Alexander Kardailsky
Dear otrs, Is there a way to get notifications on new tickets that were sent through web form only? -- Best regards, Alexander ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperma

[otrs] admin login issue

2006-05-04 Thread Alan McKeown
Hi All, I need some help please. Somehow when I have logged into OTRS (via html front end) I have disabled the admin tag. I cannot now continue setting up otrs. Is it possible that the administrator user can disable administrative activities. Please help.   regards   Alan.-- This message has be

Re: [otrs] FW: Date on tickects and funny symbols

2006-05-04 Thread Richard Hinkamp - BeSite
> I would like to request if you can help me block someone’semail > address > > and block all incoming emails from him/ her. Admin -> Postmaster filter. Please read the documentation first! Try to work it out yourself, if that really doesn't work, give a precise description of the problem (wha

[otrs] FW: sorting emails

2006-05-04 Thread Mamakwa M. Sefiri
Please someone advise, is it possible to sort the emails on the otrs by date received   th   From: Mamakwa M. Sefiri Sent: 03 May 2006 03:32 PM To: 'User questions and discussions about OTRS.org' Subject: srting emails   Please I need help sorting tickets on the otrs accor

[otrs] FW: Date on tickects and funny symbols

2006-05-04 Thread Mamakwa M. Sefiri
I need advise, I am getting funny charectors on the otrs, see below   I would like to request if you can help me block someone’semail address and block all incoming emails from him/ her.   thanks From: Mamakwa M. Sefiri Sent: 04 May 2006 09:07 AM To: 'User questions and dis

[otrs] Emails to remain in the inbox

2006-05-04 Thread Mamakwa M. Sefiri
Is it possible to retain all the emails that are send to inbox that the otrs reads.   I want the cron to read the emails and send a copy of the email to to otrs. At the moment it seems as if it flushes the emails from the inbox to the otrs   Please advise   Thanks Mamakwa

Re: [otrs] customer "roles"

2006-05-04 Thread Alejandro Leiva
Thanks Peter.I understand then that you can define groups associated to roles and use this group to different kinds of customers, is it right ?RegardsEl 04/05/2006, a las 13:43, Peter van Beugen escribió: Roles are available from OTRS 2.0x  Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Name

RE: [otrs] customer "roles"

2006-05-04 Thread Peter van Beugen
Roles are available from OTRS 2.0x     Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Alejandro Leiva Verzonden: donderdag 4 mei 2006 13:39 Aan: otrs@otrs.org Onderwerp: [otrs] customer "roles"   Hello,       After read otrs 1.3 and 2.0 documentation and

[otrs] customer "roles"

2006-05-04 Thread Alejandro Leiva
Hello,    After read otrs 1.3 and 2.0 documentation and tested in our lab an instance of otrs 1.3, I didn't find any way to assign "roles" (roles as collection of permissions) to grant some customers to change the priority of tickets.    To explain more clear our scenario we have two kinds of custo

Re: [otrs] Help Needed

2006-05-04 Thread Volker . Lipper
yes of course, the one is yourself read the docu, read the mailinglist /archive), it was that often handled here that you will find all you need. Li [EMAIL PROTECTED] schrieb am 04.05.2006 11:55:23: > Someone can help me to implement LDAP authentications? > I’m workin’on Windows 2003 domain

[otrs] Help Needed

2006-05-04 Thread VI - Mario Tonin
Someone can help me to implement LDAP authentications? I’m workin’on Windows 2003 domain.   Thank’s   . . . . . . . . . . . . . . . . . . .   Mario Tonin [EMAIL PROTECTED]     Gruppo Battistolli - Ufficio Edp Via Luca della Robbia 60 36100 – Vicenza – Italy   w http://www.bat

RE: [otrs] ADMIN feature

2006-05-04 Thread Alan McKeown
Hi, I have logged in as admin user and checked the settings which show 'standard'. I can't get to users as this is part of the admin operations and this admin tag I can't see.   Is there somewhere in the config file that I can change?   regards   Alan.     -- This message has been scanned fo

Re: [otrs] Calendar in otrs

2006-05-04 Thread Paul Dale
   Its a plugin or "package" added via the package manager.   - Original Message - From: Carlos Luis Sánchez Bocanegra To: otrs@otrs.org Sent: Thursday, May 04, 2006 12:04 AM Subject: [otrs] Calendar in otrs Hi list, I'd installed stable edition of otrs, but the

Re: [otrs] ADMIN feature

2006-05-04 Thread Paul Dale
  You're probably either removed yourself from the admin group ( which you can fix under users as the admin user) or you've changed your template to "lite" which I believe also does not show the admin button.   - Original Message - From: Alan McKeown To: otrs@otrs.org

[otrs] Date on tickects

2006-05-04 Thread Mamakwa M. Sefiri
Is it possible to make the Date field to appear on the ticket?   Please advice   Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org