In the "Com pany Tickets" you will see the tickets of all the peolple who have a common customer ID.If 5 people have customer ID100 then in the "Company Tickets" you willsee all the tickets of all the 5 peopleHope That explains"Mamakwa M. Sefiri" <[EMAIL PROTECTED]> wrote:Can so
Can someone please explain to me the difference between
Customer and Company tickets
Thanks
Mamakwa
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Hello.
Is there a method that can be invoked to require new signups to have to
verify via a link in their new account E-mail so to prevent spam of someone
signing up new accounts with fake E-mail addresses?
Also, could image verification be added as a feature before new accounts
forms can be
Hi friends,
This is happened due to the bad execution of the bin/SetPermissions.sh.
I was experienced the same problem. To overcome this set the permission
manually after carefully watching the directories. The cause of this
problem is in the prescribed script path of the files are somewhere
else.
Hello,
I'm mostly succesfully trying to clench OTRS into our workflow, OTRS feels
comfortably in hand.
One issue I've stumbled upon is that our workflow includes frequent
forwarding of incoming mail and awaiting for external response (all of which
belongs under one ticket). Is there possibi
hi all!
1. I have installed otrs at /opt/otrs/ with user otrs and group nobody (apache
run as).
2. I have ran bin/SetPermissions.sh otrs nobody nobody nobody in orther to set
permissions.
3. I made https.conf changes:
When I try to access I get this error:
Forbidden
You don't have permission t
search the mailing list for maxsize,
i just knew that you have to change 2 things but cant remeber wich ones
Li
[EMAIL PROTECTED] schrieb am 16.05.2006 11:26:16:
> What’s the table and the field to set in the db?
>
> Giovanni
>
>
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On B
What’s the table
and the field to set in the db?
Giovanni
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: martedì 16 maggio 2006 11.10
To: User questions and discussions
about OTRS.org
Subject: Re: [otrs] ticket
attachment
did yo
did you set the size in the db too?
if you use db as the storing location
have a look at the error log.
Li
[EMAIL PROTECTED] schrieb am 16.05.2006 11:13:18:
> Hi,
>
> when i send a ticket with an attachment, this
ticket arrive to
> destination without the file attached.
> I have configu
Hi,
when i send a ticket with an attachment, this ticket
arrive to destination without the file attached.
I have configured the max size to 5M and this problem
occurs when I attached a file of more 1M.
What’s wrong?
Thanks,
Giovanni
__
Hi,
Can I use Authentication with LDAP and DB in the same
otrs application?
For example:
When I insert username and password otrs must check
the user before with LDAP and if he doesn’t appear in LDAP the
application must check in DB.
Then if the two authentication are failed the
appl
Hi,
Abdelrahman schrieb:
Hi all,
I am enjoying OTRS, it is the best open source help desk i found until
now, the problem is that i need to OTRS to produce reports more than
those i found in the stats module?!
I thought about using a thirdparty product to produce the reports but my
boss wo
Hi Jurgen,
Jurgen de Wijs schrieb:
Alexander Scholler schreef:
Hi Juergen,
This approach should work fine:
* tickets should get a new state after an incoming and not yet
processed customer follow-up.
Is this something you can configure in OTRS or is that where I have to
write my own module f
search the mailinglist, its often discussed
there.
Li
[EMAIL PROTECTED] schrieb am 16.05.2006 08:52:14:
> Hi all,
>
> I am enjoying OTRS, it is the best open source
help desk i found
> until now, the problem is that i need to OTRS to produce reports
> more than those i found in the stats m
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