[otrs] DBI::dbl and disconnect()

Hi all, Just installed OTRS. Very impressed! Top notch. Perl is not my mother tongue, and OTRS is my very very new best friend, so pardon my ignorance. The cron job I set up with the help of Cron.sh sends me every 10 minutes or so this mail: Subject: Cron <[EMAIL PROTECTED]> $HOME/bin/Gener

AW: [otrs] Debug mode?

Hi Brian, Did you looked in /var/log/messages ? You can turn on Debugging messages via a variable in the Config.pm But it's not mentioned there by default. I think it is listed in the Kernel/config/Defaults.pm (or where the Defaults.pm resides actually) but maybe commented out. Just search for

[otrs] Debug mode?

Ok, I got my system working correctly except for email. I'm trying to do it via SMTP, but I'm getting an error. I'd like to turn on debugging mode to get more information, but I'm not finding how to do that anywhere. I looked in the ToC of the documentation, but didn't see anything. Where d

Re: [otrs] Move to queue based on if it is a "known" user

Hi Theuns, On Wed, May 24, 2006 at 02:29:36PM +0200, Theuns Smuts wrote: >All tickets come in on a default queue - called "Contract". We want to move >all tickets where OTRS could not match the email to a customer user account >in OTRS to a second queue called "NO CONTRACT" > >I have been trying t

Re: [otrs] time accounting otrs 2.0.4

Hi Johan, On Wed, May 24, 2006 at 09:05:31AM +0200, Johan Bijlsma wrote: >When I use time accounting i get after some minutes a Internal Server >Error. This problem occurs from month 3. Month 1 en 2 generates reports >without a problem. Sounds like a timeout problem or to much data are transmitte

Re: [otrs] 2 questions

Hi, On Wed, May 24, 2006 at 09:46:27AM +0300, Abdelrahman wrote: > I have 2 problems in otrs that i need to solve.. > 1. i want to generate statistical reports about the number of tickets > : (closed, opened, pending) per each agent?! > 2. i want to generate statistical reports about the n

[otrs] Move to queue based on if it is a "known" user

Hi All tickets come in on a default queue - called "Contract". We want to move all tickets where OTRS could not match the email to a customer user account in OTRS to a second queue called "NO CONTRACT" I have been trying to do this with the Generic Agent Module but cannot get this to work. [excep

RE: [otrs] "AgentEmail rejected" problems

Hi Alex, Thank you for the help, it pointed me in the right direction. The problem was, that I had enabled Ticket->Core::PostMaster::PreFilterModule###999-AgentInterface After disableing that option, it works. Kind regards, Christoph Lindemann > -Original Message- > From: [EMAIL PROT

[otrs] login

Is it possible to make the system recognize the Customer and Agent login details whenever they login, only if they have login before on the system.   Thanks Mamakwa     ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: ht

[otrs] time accounting otrs 2.0.4

When I use time accounting i get after some minutes a Internal Server Error. This problem occurs from month 3. Month 1 en 2 generates reports without a problem. I find de following errors in the apache error_log. [Tue May 23 09:43:49 2006] [error] [client 192.168.42.104] ERROR: OTRS-CGI-34 Perl: