Hi
Kindly get me how u give permission. What i mean is with the help of
builtin script or manually. I faced the same problem. I solved, by giving
permissions manually
regards
--
Bipin Das
Linux Administrator,
Spectrum
Phone : +91 484 234 6344
www.spectrum.net.in
>
>Hi
>
>I also get a
Hi,
> I want to assign tickets to set of users so that any one among them can
> pick up the same. I went thorough the manual and not able to find any
> method. I am looking for help on this problem from some one who had
> worked on this.
up to now we use ticket-queues to categorize tickets, e.
Hi,
Priya b schrieb:
Hi all,
I want to autoclose a ticket after resolved state & after 72 hrs if the
customer does not close it manualy.
I think i can do it using cronjobs.
But what will the variable name representing the "Time after resolved
state:"?(which i need to set as 72 hrs.)
On a pa
Hi
I also get a 500 error, this has to do with a setgid / setuid in
installer.pl (or login.pl if you install manually).
This has something to do with the perl version and mod_perl, i
haven´t solved it yet, maybe someone has?
--
Met vriendelijke groet,
Hans Scheffers
Tel. +31-6-519508
I'm trying to insteall OTRS on my FC1 box running Cpanel. i've used the
RPM to install, but am getting a 500 Internal Server Error. My Error
log states:
[Thu Jun 8 14:41:20 2006] [error] [client 206.98.128.14] Premature end
of script headers: /opt/otrs/bin/cgi-bin/index.pl
All of my modul
Title: Re: [otrs] Two Questions
Not sure about your first request, id like to know that as well.
For 2 I would check to make sure that user has the queue highlighted in the user preferences. That same thing had me stumped for a while too!
On 6/8/06 10:28 AM, "[EMAIL PROTECTED]" <[EMAIL PROT
You're right, I'm using Debian, I've downgrade
libdbd-mysql-perl, and it seems to be ok. I wait few days to be sure and I'll
you if it's ok.
Another Question :
In a ticket, how can we modify the body after creation ?
Thanks !
Henning Oschwald wrote:
Hi,
On Thu, Jun 08, 2006 at 10:31:44AM +
1) Is it Possible to set OTRS so that
a note goes out when an agent makes an update. currently mine only
does a notification if the Customer makes an update.
2) I created an agent but when I want
to assign him as an owner he does not appear in the list but I can login
as him.
Carinus
--
Andy Lubel wrote:
Options +execCGI is under the tag?
Yes, my httpd.conf ends thusly:
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
AllowOverri
Options +execCGI is under the tag?
-Original Message-
From: [EMAIL PROTECTED] on behalf of Hershel Robinson
Sent: Thu 6/8/2006 11:03 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Installation Questions
Andy Lubel wrote:
> im no installation expert quite yet b
Andy Lubel wrote:
im no installation expert quite yet but i think that you need mod_perl along with mod_cgi
in order to use the "fast" option. other than that it looks like the modules
you have will support. your config file has the +execCGI outside of a directory as well,
i believe that doe
Hello,
we're currently testing OTRS in our company. It works fine, except that
only Eudora displays mails from the OTRS system incorrectly. Outlook,
Evolution & Thunderbird do fine. Eudora doesn't print any newlines, the
whole e-mail is one single line. There's absolutely no option in Eudora
which
why not just install from source? the dependencies are actually pretty well
documented (except for that Apache::Reload thing for the package manager).
-Andy
-Original Message-
From: [EMAIL PROTECTED] on behalf of Danie
Sent: Thu 6/8/2006 4:03 AM
To: User questions and discussions about
im no installation expert quite yet but i think that you need mod_perl along
with mod_cgi in order to use the "fast" option. other than that it looks like
the modules you have will support. your config file has the +execCGI outside
of a directory as well, i believe that doesnt work. try it li
hi,Is it possible for otrs to automatically send an e-mail to a customer when the customersaccount is created in the agent interface?like a checkbox for 'send notification to customer' and then send the relevant data
to the customer.--Robertino Hermansson
__
Hi,
On Thu, Jun 08, 2006 at 10:31:44AM +0200, BATARD olivier wrote:
> Since Yesterday, we have have an huge quantity of mail like this in
> the postmaster queue :
>
> DBI::db=HASH(0x86ed664)->disconnect invalidates 1 active statement
> handle (either
> destroy statement handles or call finish on
Hi all,
I want to autoclose a ticket after resolved state
& after 72 hrs if the customer does not close it manualy.
I think i can do it using cronjobs.
But what will the variable name representing the
"Time after resolved state:"?(which i need to set as 72 hrs.)
Again , what is Termin1 & Te
After installation and creating one admin user, first logon I could see
Admin icon, second logon I could not see Admin icon, can anyone tell me why
and how to fix it, thanks!
_
免费下载 MSN Explorer: http://explorer.msn.com/lccn/
Title: Email Postmaster
Hi,
Since Yesterday, we have have an huge quantity of mail like this in the postmaster queue :
DBI::db=HASH(0x86ed664)->disconnect invalidates 1 active statement handle (either
destroy statement handles or call finish on them before disconnecting) at
/usr/share/o
I noticed that the Debian version of OTRS is only at 1.3.2p01-6 , does
anyone have a .deb latest build by any chance or can direct me to a
repository?
I assume that no one has done this type of migration yet , so will slog
on by myself and try to write a howto :(
Danie wrote:
Hi all ,
I wa
Is there a way to prevent the system to allert when i change the owner
of a posponed ticket.
Thanks for your time,
Best Regards,
Johan Bijlsma.
Rotaform.
Lelystad, Netherlands.
begin:vcard
fn:Johan Bijlsma
n:Bijlsma;Johan
org:Rotaform;ocr print service
adr:;;Zilverstraat 2;Lelystad;Flevoland;8211
21 matches
Mail list logo
