[otrs] User to QUEUE question

I've created some users and selected a certain QUEUE for him to view upon login but still he can view and move tickets into other QUEUES? What will I do? -- Oliver A. Rojo __ This email and any files transmitted with it are

[otrs] Show all company tickets

Hi, When I log into the system as a customeruser, I can only see my own tickets, not the company tickets :-( What setting do I have tomake so that all customer users can see all the company tickets? greetings, Rene###This message has been scanned

FW: [otrs] Active Directory

Title: Re: [otrs] Active Directory Can some one please help me, how can I disable the Customer User Management. I am trying to sort the problem below. Thanks From: Mamakwa M. Sefiri Sent: 23 June 2006 08:06 AM To: User questions and discussions about OTRS.org Subject: RE:

[otrs] Users - QUEUE

Hi! I added a User and selected a certain QUEUE for him to view. But the User still can view all QUEUEs upon log in. Did I miss something? -- Oliver A. Rojo __ This email and any files transmitted with it are confidential and

Re: [otrs] smtp problem

Your SMTP has issues :( Im no exchange guru but basically you need to allow your OTRS system to relay through your exchange SMTP. This is a configuration that should be made keeping in mind that you only want computers on your private/internal/natted network can relay directly through. For

RE: [otrs] smtp problem

Andy, One of my colleagues, found this, which may be the REAL issue. Seems our AntiVirus console may be restricting the mail. http://kbase.pscs.co.uk/index.php?article=242 Can anyone tell me the EXCLUDED PROCESS name for OTRS? Tom French From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On

Re: [otrs] smtp problem

Bad virus scanner! Nope you are going to need to call the vendor or read the manual that came with it :) On 6/29/06 10:30 AM, Tom French [EMAIL PROTECTED] wrote: Andy, One of my colleagues, found this, which may be the REAL issue. Seems our AntiVirus console may be restricting the mail.

[otrs] Ticket view - Flat rather than threade

Hi, In 1.3 when I was viewing tickets in the Agent view all the responses were in a Flat view as opposed to the Threaded view that you get with v2. Is there a parameter that can be changed so that I can have this behaviour again. When I zoom in on a ticket I want to be able to read all the

[otrs] New Install Error in sysconfig and Package Manager

I have just reinstalled Otrs on a clean formatted Unbutu install and when I try and click on Package manager I get the following error: - ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Jun 29 13:54:00 2006 Message: ??? Traceback (4097):    Module:

Re: [otrs] New Install Error in sysconfig and Package Manager

Joseph Atkins wrote: I have just reinstalled Otrs on a clean formatted Unbutu install and when I try and click on Package manager I get the following error: - ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Jun 29 13:54:00 2006 Message: ???

RE: [otrs] New Install Error in sysconfig and Package Manager

I would love to be able to search these archives..but I could not find a search feature...where might one find that. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL

Re: [otrs] New Install Error in sysconfig and Package Manager

Joseph Atkins wrote: I would love to be able to search these archives..but I could not find a search feature...where might one find that. I just use Google: site:lists.otrs.org XML Parser Lite -CVS But you're right, http://lists.otrs.org/pipermail/otrs/ could use a search function.

RE: [otrs] smtp problem

We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude

RE: [otrs] smtp problem

yea I'm having the same problem, but my otrs is configured as smtp and points to my linux server(sendmail) as the relay...Right now I'm using Tiny software firewall on the windows box which houses the otrs systemIt can pull the email from the linux box, but it won't send it automatically

RE: [otrs] smtp problem

Go to Microsoft.com and search for smtpdiag that program will assist you in finding the problem child. From the errors smtpdiag generates you can see what is failing. We did not change anything in our firewall, as it allows the smtp port traffic to pass from any client. We change it in the McAfee

RE: [otrs] smtp problem

thanks [EMAIL PROTECTED] 06/29/06 03:36PM Go to Microsoft.com and search for smtpdiag that program will assist you in finding the problem child. From the errors smtpdiag generates you can see what is failing. We did not change anything in our firewall, as it allows the smtp port traffic to

[otrs] Configuring OTRS on WIndows to use a remote MySql database

Hi, Ive installed a vanilla Windows OTRS installation, from the OTRS media, and now Id like to point the OTRS instance to an existing OTRS MySql database on a different machine. Ive poked around in the SysConfig screens and found nothing. I could really do with some help! Thanks in

Re: [otrs] Configuring OTRS on WIndows to use a remote MySql database

Martin Barrs wrote: I’ve installed a vanilla Windows OTRS installation, from the OTRS media, and now I’d like to point the OTRS instance to an existing OTRS MySql database on a different machine. I’ve poked around in the SysConfig screens and found nothing. I could really do with some

Re: [otrs] Ticket view - Flat rather than threade

Hi, Des Quinn schrieb: Hi, In 1.3 when I was viewing tickets in the Agent view all the responses were in a Flat view as opposed to the Threaded view that you get with v2. Is there a parameter that can be changed so that I can have this behaviour again. When I zoom in on a ticket I want to

[otrs] Falko Zurell is out of the office.

I will be out of the office starting 25.05.2006 and will not return until 01.07.2006. Issues regarding T-Community should be directed to [EMAIL PROTECTED] Issues regarding application management should be directed to [EMAIL PROTECTED] kind regards Falko Zurell

[otrs-de] MySQL DB im Backend - Wie sind die Kennw örter verschlüsselt?

Liebe Community, ich möchte im Backend gerne eine MySQL Datenbank einsetzten, zur Kennwortautorisierung. Aber wie müssen die Kennwörter dort verschlüsselt sein? Mit MD5? Vielen Dank im Voraus! HolgerBEGIN:VCARD VERSION:2.1 N:Mengel;Holger FN:Holger Mengel ([EMAIL PROTECTED]) ORG:DSV Deutscher

[otrs-de] AdminPackageManager - Write permission

Hi ! Ich installierte OTRS und wollte Filemanager Kalender und Webmail nachinstallieren. Fehlermeldung Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.sh !!! For help, please send mail to the webmaster (webmaster at localhost), giving this error

Re: [otrs-de] AdminPackageManager - Write permission

Hi Andreas, For help, please send mail to the webmaster (webmaster at localhost), giving this error message and the time and date of the error. Ich habe dann anschließend das SetPermissions script ausgeführt jedoch ohne erfolg Hast du denn mal geprüft ob das User-Verzeichnis

Re: [otrs-de] AdminPackageManager - Write permission

Habe den User otrs unter /home/otrs erstellt chown otrs.user otrs/ chmod 755 otrs/ dann unter /opt/otrs/bin/./SetPermissions.sh /opt/otrs otrs wwwrun /opt/otrs/bin/./SetPermissions.sh /home/otrs otrs wwwrun Ausgeführt Ausgabe: linux:/opt/otrs/bin # ./SetPermissions.sh /opt/otrs otrs wwwrun

[otrs-de] Falko Zurell is out of the office.

I will be out of the office starting 25.05.2006 and will not return until 01.07.2006. Issues regarding T-Community should be directed to [EMAIL PROTECTED] Issues regarding application management should be directed to [EMAIL PROTECTED] kind regards Falko Zurell