Re: [otrs] Multiple OTRS HowTo - Document Ready

I have forwarded the document to ur personal IDBipinDas <[EMAIL PROTECTED]> wrote: HiI think this may be great work. Kindly get me the docThanks-- ___Bipin DasLinux Administrator,Spectrum Softtech Solutions,Mahakavi G Road,Cochin-682011.Phone 0484 4082000.www.spectrum.net.in

[otrs] Error when forwarding certain tickets

Hi , When agents try and forward certain tickets in certain queues they get the following error message (see below). There is then a whole traceback etc. On other queues this function works fine , has anyone come across this problem?: Error: Need From! _

Re: [otrs] logging on otrs.log instead of messages

Nils Breunese (Lemonbit Internet) ha scritto: Boniforti Flavio wrote: otrs.log file permissions are as follows: -rw-r--r-- 1 rootroot 0 2006-07-19 13:24 otrs.log I want it to be logging *only* in /var/log/otrs.log, what am I missing? The permissions don't look okay to me. If y

Re: [otrs] logging on otrs.log instead of messages

Boniforti Flavio wrote: otrs.log file permissions are as follows: -rw-r--r-- 1 rootroot 0 2006-07-19 13:24 otrs.log I want it to be logging *only* in /var/log/otrs.log, what am I missing? The permissions don't look okay to me. If you set it like this only the root user can

[otrs] logging on otrs.log instead of messages

Hello list! My configuration for the LogModule is here: $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = '/var/log/otrs.log'; I guess this should be OK, but I don't see anything logged to the /var/log/otrs.log file. Instead, if I leave $Self->{'LogM

Re: [otrs] Multiple OTRS HowTo - Document Ready

Hi I think this may be great work. Kindly get me the doc Thanks -- ___ Bipin Das Linux Administrator, Spectrum Softtech Solutions, Mahakavi G Road,Cochin-682011. Phone 0484 4082000. www.spectrum.net.in www.spectramedi.com ___ O

Re: [otrs] Error while accessing "Customer User - Groups"

Boniforti Flavio wrote: Hello list! I get following error: CustomerGroupSupport needs to be activ in Kernel/Config.pm, read more about this feature in the documentation. Take care! How can I solve this? Just do what the error says: read about the feature in the documentation. http://d

[otrs] OTRS and LDAPS

Hi I wondered if it is possible to use OTRS with LDAPS (LDAP over an SSL connection) authentication? Regards Espen Stefansen ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://li

[otrs] Users and Customers mapped or not mapped

Hello all. I've noticed that my LDAP-based users don't get mapped if they just are "Customers" (that is: I don't see my Customers listed while in Admin mode). They only get mapped (and therefore become viewable) if they log in as Agents. Is there any way to map them also as Customers when the

Re: [otrs] Error while accessing "Customer User - Groups"

Hello! You've to enable it. Go to Admin > Sysconfig and search for 'Frontend::Customer' (without quotes) and in CustomerGroupSupport you choose Yes. Regards, J On Fri, 28 Jul 2006 12:08:18 +0200, "Boniforti Flavio" <[EMAIL PROTECTED]> said: > Hello list! > I get following error: > > CustomerGr

[otrs] Error while accessing "Customer User - Groups"

Hello list! I get following error: CustomerGroupSupport needs to be activ in Kernel/Config.pm, read more about this feature in the documentation. Take care! How can I solve this? -- -- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecn

Re: SPAM Subject: Re: SPAM Subject: [otrs] Multiple OTRS on Apache Virtual Host

Hello, Thank you very much for your reply again. I know it sounds like an stupid question, but if one doesn't ask it won't learn, so sorry but: how can I use it only in CGI Mode, I've unloaded the mod_perl from the Apache conf file but I think that isn't the way... About running multiples daemon

[otrs] orts firefox search plugins

Hello, I use the firefox search plugins and it is a good helper. But if I use the whole text search I got to much targets. Is it possible for search fore example "WORD1" and "WORD2" so that I got more detailed targets? I think that it is only possible to search with one search word. With kind reg

Re: [otrs] Going further: Customer interface "LOGO" and so on...

Hi Kernel/Output/HTML/Standard/CustomerFooter.dtl This contains everything thanks -- ___ Bipin Das Linux Administrator, Spectrum Softtech Solutions, Mahakavi G Road,Cochin-682011. Phone 0484 4082000. www.spectrum.net.in www.spectramedi.com _

Re: [otrs] Multiple OTRS HowTo - Document Ready

Can you send it through to me too please ? (ffe AT technikum-wien DOT at) Regards FranzF KartheeK wrote: > Hi All, > > Please let me knw if anybody of you want to knw of how to install > multiple OTRS on to a single machine... I dont knw any place of where > to publish it... I can mail it for yo