Re: [otrs] Feeds mails to OTRS via HTTP(S)

Why don't you use 'the easy way' (according to the docs) which uses PostMasterPOP3.pl? See the docs: http://doc.otrs.org/2.0/en/html/x1244.html#email-receiving-pop3 Well I do use PostMasterPOP3.pl at this moment. Two things I don't like: - Cron running the script every 5 minutes, even if there

[otrs] new agents

Hi, we use OTRS 2.0.4 with agent-LDAP-authentication. Today, when a new agents wants to login, he has to do this twice * 1st login - OTRS-account is created within DB-table system_user (OTRS replies after correct LDAP-authentication: "panic, no user data" * 2nd login is successfull * now a agen

Re: [otrs] Feeds mails to OTRS via HTTP(S)

Richard Hinkamp wrote: In my test environment I have OTRS installed which I feed through a procmail filter which pipes the email to PostMaster.pl (used the .procmailrc.dist from OTRS package for that). In my production environment I have separate servers for email and for OTRS. So I can fil

Re: [otrs] list of customers wrong with LDAP

La Scala, Giovanni ha scritto: Hi, when I go (in Admin interface) on page [ Customer Users <-> Groups Management ], in the list of customers are showed 200 users but instead there are more than 200. I'm using LDAP. There is a parameter which sets the limit of LDAP result? Did you look at

Re: [otrs] Customer on LDAP gets error

Boniforti Flavio ha scritto: Here the error I get when logging in with a customer with LDAP backend: Errore: Need CustomerID!!! OK, sorry. I answer myself: it was the missing "mail" attribute in the LDAP directory for that particular user. ;-) -- -- Boniforti

[otrs] Customer on LDAP gets error

Here the error I get when logging in with a customer with LDAP backend: Errore: Need CustomerID!!! but in the log file I get: [Thu Aug 3 18:45:49 2006][Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: due authentification ok (REMOTE_ADDR: 10.167.211.11). What is wrong? What

[otrs] AutoReply message - Roman Vermizov is out of the office.

I will be out of the office starting 03.08.2006 and will not return until 14.08.2006. I will respond to your message as soon as possible when I return. Please, contact me only in emergency cases. On all questions, please, immediatelly contact my colleagues Dorovska Olga and Tsymbal Nikolay.

[otrs] Feeds mails to OTRS via HTTP(S)

Hello, In my test environment I have OTRS installed which I feed through a procmail filter which pipes the email to PostMaster.pl (used the .procmailrc.dist from OTRS package for that). In my production environment I have separate servers for email and for OTRS. So I can filter incoming mails

Re: [otrs] default queue

This is indeed my problem. So, it seems that what I set in the "System Email Address management" area, then, email to that email address will go directly into the queue specified. So, in my case, I have one email address that is using otrs, call it [EMAIL PROTECTED] how do I set it so that

[otrs] list of customers wrong with LDAP

Hi,   when I go (in Admin interface) on page [ Customer Users <-> Groups Management ], in the list of customers are showed 200 users but instead there are more than 200. I’m using LDAP. There is a parameter which sets the limit of LDAP result?   Thanks in advance   Giovanni La Scala

Re: [otrs] Different outgoing addresses

Thanks a lot :) On Thursday 03 August 2006 11:02, s taylor wrote: > Hello. > > Create various E-mail address via Admin->under the System column, click > 'Email Address'. There you'd associate them with an existing queue. > > When addresses are entered here, they will show up in the drop-down box

RE: [otrs] Different outgoing addresses

Hello. Create various E-mail address via Admin->under the System column, click 'Email Address'. There you'd associate them with an existing queue. When addresses are entered here, they will show up in the drop-down box under Admin ->Queue & Responses -> Queues. There you'd select the E-mail