[otrs] More info on customer notifications in queue view

I did some testing and discovered the following: 1. Create ticket using Email-Ticket button 2. Open ticket and change owner 3. Owner notification is visible in Queue view instead of original text It does not do it for tickets submitted via email or created using the Phone-Ticket button. Any sugg

[otrs] Réf. : Tags not translated

I had a small look into the Article.pm file and I think that the SendCustomerNotification() function don't call the notification routine to translate each OTRS_TICKET tag... Do I have to report a bug or anyone knows the solution ?-Franck Lamas/bercy/usr/stp a écrit : -Pour : otrs@otrs.orgDe

[otrs] still problems with file upload

I have still problems with file upload. When I want to attach a file and upload this, it tells me: Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140. HOW can I resolve this? Which directory/files have to be changed and which permissions? thanks, marc

[otrs] HELP Customer Notifications Showing in Summary View

Whenever we change the owner on an existing ticket, the “This is just a note” message that goes to the customer replaces the original text in the summary view.  Now, we have several tickets that list “… the owner of your ticket “#” has been changed to “Technician Bob.” In the summary vi

[otrs] how to use OTRS to realize a approve flow ?

Hi,all   how to configur OTRS to relaize this function   1, The customer sumbit a ticket,, 2, the ticket approved by a manager 3, the ticket route to the related queue, 4, the operation team process the tciket,, 5, the customer close the ticket,...   any help would be thanks..     -- Jeffery  

[otrs] Help Regarding Call Closing

Prafulla, concerning your problem regarding the fact that you want the customer be adviced of the closure type, there's a easy solution. Go into the Admin, search for Note Types, Ticket::Frontend::NoteTypes Put an 1 in front of note-external. After that, when you close a ticket you can specify if y

[OTRS] Automated unlocking of tickets don't work

Hi,   My problem is that locked tickets never get unlocked, even if settings of the queue are right, and even if the script bin/UnlockTickets.pl is executed each day. Can you help me to find what may be wrong ? Thank you   Ben   ___ OTRS mailing l

[otrs] Re: otrs Digest, Vol 38, Issue 37 (Out of Office)

I will be out of the office until Monday October 2nd, 2006. If you need further assistance please contact HelpDesk at extension 5221. I will respond to your message when I return on Monday. Mark ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ A