[otrs] Customer auth via 2, 3 ... n LDAP-servers

Hi there All! Can I use more then one LDAP for customer auth? I know that is possible to use up to 10 LDAPs for customer data: $Self->{CustomerUser1} = { ... } $Self->{CustomerUser2} = { ... } and so on... But what about $Self->{'Customer::AuthModule'}?

[otrs] Updating ticket from email

Hello all,   Does anyone know how to update a ticket from an email. That is, if a user send an email to OTRS, the system checks to see if that ticket is an existing ticket, if so, add the email to the ticket as part of the history (and maybe send a notification to owner of the ticket). Regards,Robe

RE: Spam:[otrs] faqs

You have to look in the admin console   R/S SSgt James Marine Corps Recruiting Command Information Assurance Officer Ph: 703-432-9716 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joey Horne Sent: Tuesday, September 26, 2006 1:37 PM To: otrs@otrs.org Subj

[otrs] faqs

I have looked everywhere and I’m having a hard time figuring out where to build the faqs.  I’m a newbie and I’m sorry to bug the group.             Joey Horne Salisbury.Net / Internet America 704-638- [EMAIL PROTECTED]        

Re: [otrs] How to change sorting order for QUEUE in Customer Create Ticket Interface

Hi Philip,   I understand it should be somewhere in the data access config, but I'm afraid I need very specific module or pm file where I need to make the change.   IvyPhilip Mark Donaghy <[EMAIL PROTECTED]> wrote: Hi Ivy,It must be in the sql bridge (lack of a better word). In java we calltha

Re: [otrs] spam

Title: Re: [otrs] spam And you have a SMTP gateway tagging this?  Something like SpamAssasin or the likes? On 9/26/06 8:13 AM, "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> wrote: I have set the Match for Heater 1 to "X-Spam-Flag:" and the Value to "Yes",  and se the "Set" header 1 to  "X-OTRS-Queu

Re: [otrs] How to change sorting order for QUEUE in Customer Create Ticket Interface

Hi Ivy, It must be in the sql bridge (lack of a better word). In java we call that object mapping I don't know what perl calls it or what package otrs is using to do data access. Looks like perl-DBI So this option will be some where in the data access configuration. I'm am new to otrs but I fin

[otrs] Limiting Number of Tickets Listed in Customer Interface

Dear All, Our organization has just recently introduced the customer interface to our customers. As the customers all have a great number of tickets in the database, we would like to limit the number of tickets listed to those created since they log on to the customer interface for the first time.

[otrs] How to change sorting order for QUEUE in Customer Create Ticket Interface

Hi, I'm currently making some minor customisations to the OTRS system used in our organization. One of the current modifications I'm trying to make is in the sorting order of QUEUE (i.e. the To: string) on the Customer's Create New Ticket interface. The current sorting order is ASC, I would like

[otrs] Backup and restore OTRS on windows 2003

Hi,   I need to move (migrate) OTRS and database to a new server and did not see any documentation for this process for windows server. Any help would be greatly appreciated.   Thank You,   David Young___ OTRS mailing list: otrs - Webpage: http://otrs.o

[otrs] database migration

Hi all, I want to know whether it is possible to migrate an OTRS running with MySQL to Oracle. I know that I can install it with Oracle using otrs-schema-post.oracle.sql. But can I migrate an existing installation or do I have to install a new one? Thanks Jörg smime.p7s Description: S/MIME cry

FW: [otrs] spam

I have set the Match for Heater 1 to "X-Spam-Flag:" and the Value to "Yes",  and se the "Set" header 1 to  "X-OTRS-Queue:" and value to "Junk" From: Mamakwa M. Sefiri Sent: 26 September 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: [otrs] spam   I ha

Re: [otrs] Cron with error

Hello, On Di, Sep 26, 2006 at 10:40:30 +0200, Boniforti Flavio wrote: > I got cron telling me many times an hour following: > > DBI::db=HASH(0x8c1b6c0)->disconnect invalidates 1 active statement handle > (either destroy statement handles or call finish on them before > disconnecting) > at /u

[otrs] spam

I have setup the PostMaster Filter to send spam email to the junk queue, and it does not work.   Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lis

[otrs] Cron with error

Hello list! I got cron telling me many times an hour following: DBI::db=HASH(0x8c1b6c0)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /usr/share/otrs/Kernel/System/DB.pm line 219, line 225. What is wrong?