Re: [otrs] OTRS installation..

2006-10-02 Thread Nils Breunese (Lemonbit Internet)
Dustin Oprea wrote: It appears that they aliases may not have been setup... So I need to look into that. Didn't the otrs rpm install a config file in /etc/httpd/conf.d/ or something? rpm -qc otrs ? I believe that I've disabled SELinux at present to try and minimize the confusion :) .

Re: [otrs] OTRS installation..

2006-10-02 Thread Dustin Oprea
It appears that they aliases may not have been setup... So I need to look into that. I believe that I've disabled SELinux at present to try and minimize the confusion :) . Peter van Beugen wrote: And did you disable SElinux? -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mail

RE: [otrs] OTRS installation..

2006-10-02 Thread Peter van Beugen
And did you disable SElinux? -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Dustin Oprea Verzonden: maandag 2 oktober 2006 14:15 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] OTRS installation.. I mean that it is the regular F

RE: [otrs] Backup and restore OTRS on windows 2003

2006-10-02 Thread Peter van Beugen
Take a look at the mysql documentation, how to backup and restore (mysqldump) the (otrs) database.   I moved OTRS before as: - backup the original OTRS database - install OTRS on the new server - rename the installed OTRS database - create an empty database (OTRS) - restore the backu

FW: [otrs] Backup and restore OTRS on windows 2003

2006-10-02 Thread David Young
Hi,   I’m still waiting for a response to this question.   Thanks, David       From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Young Sent: Tuesday, September 26, 2006 8:24 AM To: otrs@otrs.org Subject: [otrs] Backup and restore OTRS on windows 2003  

Re: [otrs] Response BEFORE original message, not after

2006-10-02 Thread Marc Herms
> See the docs: http://doc.otrs.org/2.0/en/html/ > x7930.html#Ticket:Frontend::Agent::Ticket::ViewZoom > > Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom ->   > Ticket::Frontend::ZoomExpandSort Hi Nils, thanks, but it wasn´t that. I figured it out, I had to change the

Re: [otrs] Response BEFORE original message, not after

2006-10-02 Thread Nils Breunese (Lemonbit Internet)
Marc Herms wrote: I had this issue already 2 years ago and configured OTRS in the correct way (for me), but then I had to install it new and now it´s gone. Now, when I reply to a message and choose a response, the response is AFTER the original message, but I would like to have it BEFORE!

[otrs] Response BEFORE original message, not after

2006-10-02 Thread Marc Herms
I had this issue already 2 years ago and configured OTRS in the correct way (for me), but then I had to install it new and now it´s gone. Now, when I reply to a message and choose a response, the response is AFTER the original message, but I would like to have it BEFORE! How can I change this?

[otrs] Size of the text inputs in the customer user management GUI

2006-10-02 Thread Cyril Picat
Hi everybody, and first thanks for this great job, I have installed ORTS 2.0.4 last week and all is workin g very nicely. Anyway, I am through the customization process and would like to add some extra information in the customer user table. As we are supporting a software, I would like to add

[otrs] Ticket Age <- Last Article Date?

2006-10-02 Thread Alex Mihicinac
Hi all, can someone tell if it's possible, to customize ticket "Age:" in queueview? It would be nice to have date of last article shown instead. Best regards, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.or

Re: [otrs] OTRS installation..

2006-10-02 Thread Nils Breunese (Lemonbit Internet)
Op 2-okt-2006, om 14:14 heeft Dustin Oprea het volgende geschreven: I mean that it is the regular Fedora Yum repositories. Ah ok, Fedora. I see it's in Fedora Extras these days. Nice. The documentation says I should be able to access it via http:// localhost/otrs/installer.pl, but the instal

RE: [otrs] OTRS installation..

2006-10-02 Thread Her, Andre
You should have a alias similar to this one in your httpd.conf. Alias /otrs-web/ "/usr/usr200/otrs/var/httpd/htdocs/" ScriptAlias /otrs/ "/usr/usr200/otrs/bin/cgi-bin/" Alias /otrs "/usr/usr200/otrs/bin/cgi-bin/" And restart apache.. Andre -Original Message- From: [EMAIL PROTECTE

RE: [otrs] OTRS installation..

2006-10-02 Thread Peter van Beugen
Did you restart Apache? -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Dustin Oprea Verzonden: maandag 2 oktober 2006 14:15 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora

Re: [otrs] OTRS installation..

2006-10-02 Thread Dustin Oprea
I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrot

Re: [otrs] OTRS installation..

2006-10-02 Thread Nils Breunese (Lemonbit Internet)
Dustin Oprea wrote: I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instr