[otrs] Software error

Hi, we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had a problem with the server. After reboot we used myisamchk -r *.MYI to check and repair the DB. Now we can still login, but a click to the QueueView link brings up this: Software error: Can't use an undefined

Re: [otrs] Software error

It seems only I can login, all others are unable to login. Regards, Sven On Monday 09 October 2006 11:39, [EMAIL PROTECTED] wrote: Hi, we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had a problem with the server. After reboot we used myisamchk -r *.MYI to check and

Re: [otrs] Search function is missing

Hello. How/where (steps) did you find the correction? Thanks in advance. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr

Re[2]: [otrs] Search function is missing

Hallo. http://bugs.otrs.org/show_bug.cgi?id=1361 http://cvs.otrs.org/viewcvs.cgi/otrs/ -- Best regards André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.1.11 / OTRS 2.0.4 st Hello. st How/where (steps) did you find the correction? st

[otrs] Attachment link on Queue View

Dear All, Is it possible to have the customers messageattachment link on thequeue view? Thanks David David Hathiramani IT ManagerEden Brown Recruitment, Training Consultancy, Managed Services Any opinions expressed in this email are those of the individual and not necessarily

[otrs] Upgrade from 2.0.4 to 2.1 / Lost FAQ's

Hi, This ist he procedure I took form y upgrade: Iv done a complete new installation of OTRS 2.1.1 on a new hardware (SUSE 9.3) Afterwards I copied back the database from 2.0.4 with cat ../../backup/master/DatabaseBackup.sql | mysql -uotrs -phot -hlocalhost otrs I upgraded

Re: [otrs] Upgrade from 2.0.4 to 2.1 / Lost FAQ's

Hi, Yes, I have already upgraded, and it is my problem too... Reinhard: check your Syslog in Admin backend. My Syslog it says: Mon Oct 9 15:30:04 2006 error OTRS-CGI-10 ERROR: column i.change_time does not exist So, please tell me, what is it... Thanks. -- Valkai Jozsef +36 70 36 28 147

Re: [otrs] Upgrade from 2.0.4 to 2.1 / Lost FAQ's

Jozsef Valkai wrote: Reinhard: check your Syslog in Admin backend. My Syslog it says: Mon Oct 9 15:30:04 2006 error OTRS-CGI-10 ERROR: column i.change_time does not exist So, please tell me, what is it... Sounds like you didn't upgrade the database schema. Nils.

Re: [otrs] Upgrade from 2.0.4 to 2.1 / Lost FAQ's

Reinhard: check your Syslog in Admin backend. My Syslog it says: Mon Oct 9 15:30:04 2006 error OTRS-CGI-10 ERROR: column i.change_time does not exist So, please tell me, what is it... Sounds like you didn't upgrade the database schema. But yes! I have ran the DBupdate...postgreesql

[otrs] What dirs/files need copying to new install for upgrade?

Hello. Besides copying the working copy of 'Config.pm' to the 'new install' (upgrade) and my customized files, which other directories and files need to be copied so the SysConfig settings set in the interface, etc. are re-applied? e.g. Config/Files others??? Is there documentation for

RE: [otrs] What dirs/files need copying to new install for upgrade?

Hello again. I copied the Config/Files dir contents from my previous install and my settings are visible, thank goodness. Does the Config/GenericAgent.pm get revised by the system, also? Should this file be copied from the previous version as well? I haven't done anything with

Re: [otrs] Software error

Hi, I guess we have different versions because I dont have AgentQueueView.pm - but hopefully this will help anyway. In Perl you can't use the @ symbol without escaping it, otherwise Perl thinks it's an array (I had this problem myself). So if you've edited any Perl files yourself and put in any

[otrs] Not sending auto notifications to spammers

Hi, I have a support queue which has auto notifications sent on incoming tickets. I also have a filter to take messages which have **SPAM** in them and put them into the Junk folder. Match - Header 1: Subject Value: \*\*SPAM\*\* Set - X-OTRS-Queue Value: Junk This works fine, except that

Re: [otrs] Not sending auto notifications to spammers

Jim Wright schrieb: Hi, I have a support queue which has auto notifications sent on incoming tickets. I also have a filter to take messages which have **SPAM** in them and put them into the Junk folder. Match - Header 1: Subject Value: \*\*SPAM\*\* Set - X-OTRS-Queue Value: Junk This

[otrs-de] Anpassung von PM-Dateien und DTL-Dateien

Title: Nachricht Hallo Liste OTRS 2.0.4 Ich habe einige PM-Dateien und DTL-Dateien angepasst (z.B. um Ticket-Suche nach Sperre zu ermöglichen). Sie befinden sich in Standard-OTRS-Pfaden. Gibt es eine Möglichkeit in der Config.pm individuelle Pfade anzugeben damit die angepassten Dateien

[otrs-de] Linux + OTRS als VMWare-Maschine

Hallo! Weiß jemand zufällig, ob es irgendwo im Netz eine fertige VM-Ware-Maschine zum Download gibt, die auf Linux-Basis ein OTRS in der neuesten Version fertig installiert hat? Wäre um jeden Hinweis dankbar. Beste Grüße aus Salzburg, Andreas Oberhuemer Jazzey GmbH Hellbrunner-Str. 11a

Re: [otrs-de] Linux + OTRS als VMWare-Maschine

Andreas Oberhuemer schrieb: Hallo! Weiß jemand zufällig, ob es irgendwo im Netz eine fertige VM-Ware-Maschine zum Download gibt, die auf Linux-Basis ein OTRS in der neuesten Version fertig installiert hat? Wäre um jeden Hinweis dankbar. Jepp gibt es ! Ich habe ein ReadyToRun Image

RE: [otrs-de] Probleme beim versenden von E-Mails aus OTRS heraus

Title: Nachricht es liegt vielleicht an der postfix konfiguration. trage in der /etc/postfix/sender_canonical [EMAIL PROTECTED] [EMAIL PROTECTED] ein erstelle die postfix DB neu. Martin -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andreas