Re: [otrs] Error after instalation

Bruno Sarlo wrote: The first problem was that the file /etc/otrs/Kernel/Config.pm was not writable by www-admin. (also, in my installation the user detected by the SetPermissions.sh was www-data and not www-admin as it should, but I'm sure this was my mistake in some other place of my server ;)

Re: [otrs] Error after instalation

Thanks for the response! I'd like to point out how the installation is going from a "apt-get remove --purge otrs2" I installed from "apt-get install" and entered a "otrs2dbpassword" when asked. The first problem was that the file /etc/otrs/Kernel/Config.pm was not writable by www-admin. (also,

[otrs] OTRS Installation Problems

All, I am installing OTRS-2.0.4 on Linux Fedora Core 4. I used yum and installed the rpm without incident. When I try http://stleo.net/otrs/installer.pl I receive the following error: Forbidden You don't have permission to access /otrs/installer.pl on this server. Additionally, a 403 Forbidden e

Re: [otrs] install otrs in server host

Hello Valdemir, Some months back, I BEGAN a move to a client's shared hosting account at Dreamhost from one of their internal Linux machines. My memory is spotty but I was able to get most of the installation working after wrestling with the mySQL database setup -- I don't think you'll be

[otrs] error installing additional application

Hi,I try to install webmail, calendar but impossible.With web I receive this message : Sorry, for this interface is mod_perl2 with Apache2::Reload required. Other way [..]And in ssh :[EMAIL PROTECTED] opm]# ~otrs/bin/opm.pl -a install -p /tmp/opm/WebMail-0.9.9.opmCan't locate object method "SWAS

FW: [otrs] perl: prescan_stmt.c:442:

Found that the cpan site i was using was out of date updated DBI:PG again and bango solved the issue. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Wojciechowski Sent: Wednesday, November 29, 2006 10:11 AM To: User questions and discussions a

AW: AW: AW: [otrs] ModuleKernel::Modules::FAQ notregistered inKernel/Config.pm!

Hey again, Crazy or not mine works :) @ Peter > -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von mike conigliaro > Gesendet: Dienstag, 28. November 2006 16:54 > An: User questions and discussions about OTRS.org > Betreff: Re: AW: AW: [otrs] M

[otrs] Enable Bulk Feature on Search Customer ID Page

Hi , Is it possible to enable the Bulk feature in the Customer ID Search Page? The reason for this is agents sometimes still get spam through from replicate emails (Customer ID's) and then click on that Customer ID link to bring up the Search page , but there is no tick box option to Bulk clo

[otrs] perl: prescan_stmt.c:442:

Interesting issue here, having this message come up w/ some emails perl: prescan_stmt.c:442: rewrite_execute_stmt: Assertion `ph <= imp_sth->phc' failed. I'm using PostMasterPOP3.pl, I found that it was only one message in the box, once I moved the message it cleared the issue. >From my resear

Re: AW: [otrs] Module Kernel::Modules::FAQnotregistered inKernel/Config.pm!

if you configure apache to preload the otrs modules, you may need to restart apache when changes are made to otrs. im only using the regular cgi's right now, so this isnt an issue for me. Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com Pe

[otrs] S/MIME issues on Windows

Hi, I'm fooling around with S/MIME on a Windows install of OTRS 2.1.3, with OpenSSL 0.9.8d installed manually. It seems as if the signing and encryption of e-mails actually works, but OTRS does not believe it does, because of the output from openssl. In: C:\OTRS\otrs\Kernel\System\Crypt\SMIME.pm

[otrs] Printing (just) part of a ticket

Hi all, I'm wondering if it's possible to print just part of a ticket? It would be nice to have option for printing just selected article, or articles without internal notes. Like i see it's only way to print whole ticket at once. Hints (to do that kind of printing) are more than welcome. Best r

Re: [otrs] Ticket locked when setting owner

Hi again, Thanks, I commented the lines that lock the tickets there, and it works perfectly. My boss will be happy now ;) Dirk Cleenwerck Chief programmer Useitgroup NV Alexander Scholler schreef: If seen right, I quick view on ~/Kernel/Modules/AgentTicketOwner.pm (about line 340) shows

RE: AW: [otrs] Module Kernel::Modules::FAQnotregistered inKernel/Config.pm!

:-), the system is web base, there is no demon to restart :-))) This is crazy :-) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, November 28, 2006 5:47 PM To: otrs@otrs.org Subject: AW: AW: [otrs] Module Kernel::Modules::

RE: [otrs] Error after instalation

Try with default passwords and then change them :-) Peter -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bruno Sarlo Sent: Wednesday, November 29, 2006 8:54 AM To: otrs@otrs.org Subject: [otrs] Error after instalation Hi, I've been trying to get Otrs r

Re: [otrs] Error after instalation

Hi, I got something similar, and if I remember correctly, it seems that the password or user name for the otrs user to access MySql db is incorrect. Try to logon directly to MySQL with the otrs user and see if you can. If you can do so, then check the config.pm and check that the password is corr