[otrs] OTRS Install Problems

Hi, I am running Linux Fedore Core 4 and trying to get OTRS running. IWhen I try http://mysite.com/otrs/installer.pl I get Forbidden You don't have permission to access /otrs/installer.pl on this server I have tried adding an .htaccess file without success. I do not think my Apache server (httpd

Re: [otrs] Problem with EMail notification!

Hello, I was having the same problem. This problem seems to exist in version 2.0.4 and every version after that. After researching the bug via http://bugs.otrs.org, #1113 had the answer. You need to change Ticket.pm. Here is the code that is posted, which I have implemented and seems to work:

[otrs] Problem with EMail notification !

Hello, I have some trouble whit EMail Notification. I ha ve configured a POP3 account. If i send a message to this POP3 account, le message is sent in the good queue and i my agents receive an email. If a customer create a new ticket, my agents don't receive notification mail ! if an agent edit o

[otrs] FAQ Package

Hello, Is it possible to hide a categorie in the faq for the public and the customer ? I want a categorie only viewable by my agents. I can create article only viewable by my agents but i will be great if we can hide some categories ;-) thank's a lot. -- No virus found in this outgoing messa

[otrs] PostMasterPop3.pl and special mail

Hi All, I have a problem with some mails, wich I can't Pop. Especially, with all mails created with "Incredimail". * When PostMasterPop3.pl want to pop some messages (at least 2 mails) with one created by Incredimail, I've got this message : "Use of uninitialized value in division

Re: [otrs] Error message in OTRS install

Hi Nils, I am in the process of installing a new server on CentOs and will install all perl modules and required packages and then reinstall the RedHat version of OTRS. This should take me about 45mins and will let you know what comes of it. thanks Gino On 12/1/06, Nils Breunese (Lemonbit) <[E

Re: [otrs] [V 2.1.2] Can't use an undefined value as an ARRAYreference

Hello, I have ask: +++ I try to install from scratch OTRS 2.1.2 with web installer or manual, I have this error when I log in the [EMAIL PROTECTED] account Software error: Can't use an undefined value as an ARRAY reference at ../..//Kernel/System/Config.pm line 141. +++ Yesterday, I have tr

Re: [otrs] Error message in OTRS install

Gino Carosella wrote: Hi all, I seem to be getting the following message and can't seem to be able to get otrs up. Can anyone suggest a remedy. thanks ERROR I am getting... [EMAIL PROTECTED] Desktop]# service httpd restart Stopping httpd: [ OK ] Starting httpd: [Fri Dec 01 21:45:02 2006] [

[otrs] Error message in OTRS install

Hi all, I seem to be getting the following message and can't seem to be able to get otrs up. Can anyone suggest a remedy. thanks *ERROR I am getting...* ** [EMAIL PROTECTED] Desktop]# service httpd restart Stopping httpd: [ OK ] Starting httpd: [Fri Dec 01 21:45:02 2006] [error] Can't locate Ap

[otrs] module watched ticket

Hi All, i want to ask u, which module to do watched ticket like demo otrs on www.demo.otrs.org ? thanks for ur help Do you Yahoo!? Everyone is raving about the all-new Yahoo! Mail beta. http://new.mail.yahoo