[otrs] Somebody Help me plss !!!!

> hi, > there's a problem in my FAQ feature. i can't add > image > (e.g screen shot) in my article. if it can't be > added > to FAQ Article. this article didn't help customer to > learn by themself. so how i can add image in FAQ > Article? > > i need ur experience to solve this problem. > > thx,

Re: [otrs] Installer Error

I found it GREAT!, question perphaps OFFTOPIC: Why it tryes to open installer.pl with less instead of opening in the firefox windows?? sorry... On Mon, 2007-01-15 at 11:35 +0100, Nils Breunese (Lemonbit) wrote: > Guido Dinelli wrote: > > > Hi, after installing i try to poen de installer.pl and

[otrs] Customer Users without passwords?

I was just wondering if there was anyway if I'd be able to edit the DB so that the customer users don't have to have a password? thanks Brent Slater IT Support Officer Sydney Olympic Park Aquatic & Athletic Centres T: (02) 9752 3605 F: (02) 9752 3699 M: 0439 478 560 E: [EMAIL PROTECTED] SOP

Re: [otrs] signatures in responses

In Config.pm: $Self->{'Ticket::Frontend::ResponseFormat'} = '$QData{"Salutation"} $QData{"StdResponse"} $QData{"Signature"} $QData{"OrigFrom"} $Text{"wrote"}: $QData{"Body"} '; You can alter the order ofcourse. Regards, Richard Marie Leclercq wrote: Hello, When I answer to an user, the si

[otrs] signatures in responses

Hello, When I answer to an user, the signature comes after the user response. Is it possible to put the signature before the user response ? Thanks Marie ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/

RE: [otrs] Per User Stats

The version that we are currently running is 2.1.1 Jason -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Sent: Tuesday, January 16, 2007 6:38 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Per User Stats Hi Jason , A lit

Re: [otrs] Upgrading from mySQL 4 to mySQL 5 and from 2.0.4 to 2.1

--- "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote: > Daniel wrote: > > > If you download the .tar source , there is an > UPGRADE.txt that you > > can have a read through. Unfortunately I have only > installed 2.1 on > > a new clean system (FC5) with the rpm , and must > say everything

Re: [otrs] Upgrading from mySQL 4 to mySQL 5 and from 2.0.4 to 2.1

Daniel wrote: If you download the .tar source , there is an UPGRADE.txt that you can have a read through. Unfortunately I have only installed 2.1 on a new clean system (FC5) with the rpm , and must say everything went fine without a hitch. If you do indeed brave the upgrade , I think I fo

Re: [otrs] Upgrading from mySQL 4 to mySQL 5 and from 2.0.4 to 2.1

Hi Jan , I have also asked this question , seems no one really knows or wants to share their experiences so here goes mine : If you download the .tar source , there is an UPGRADE.txt that you can have a read through. Unfortunately I have only installed 2.1 on a new clean system (FC5) with th

Re: [otrs] Per User Stats

Hi Jason , A little more info is needed (are you running 2.0.4 or 2.1)? In 2.1 I have setup such a stat and will be willing to share it :) Jason Little Mintcommerce Log Holder wrote: Is there a way to get per user stats? Like the number of closed tickets per specific user per day or somet

Re: [otrs] Where do I find a list of the tickets that I own

G'day, The Helpdesk is a group of people that monitor Raw queue and forward tickets to another queue/assign to an agent. At the moment, the Helpdesk are acquiring the ownership/lock before we modify the ticket and give back the ticket to the agent again. It is a bit of "extra" work for t

Re: [otrs] Where do I find a list of the tickets that I own

Robert Bui wrote: The Helpdesk could assign the ticket to the agents (and possibly the responsible person at the same time). The agent could work on the ticket on the day or within the week. The Helpdesk want to check any outstanding tickets (this could be done via Search function). Or