RE: [otrs] How to stop running Postmaster process ?

I got this error as well and no one seems to know how to fix it. I should not have upgraded to 2.1 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BipinDas Sent: Tuesday, October 17, 2006 6:57 AM To: User questions and discussions about OTRS.org Subject:

RE: [otrs] Customer Users without passwords?

OK but would anyone know which scripts I would have to modify to allow this?? Thanks Brent -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Nils Breunese (Lemonbit) Sent: Thursday, 18 January 2007 11:47 PM To: User questions and discussions about OTRS.org

Re: [otrs] Customer Users without passwords?

Brent Slater wrote: OK but would anyone know which scripts I would have to modify to allow this?? I think you'll have to look for yourself (or hire someone to do it for you). Why would you want to use a system where customer accounts don't need passwords in the first place though? Nils

[otrs] RE: Install doc for OTRS 2.14 on CentOS 4.4

I would also be interested in this document. I am guessing that the best plan is to submit the document for inclusion in the main documentation. I've put together a step-by-step installation doc to get OTRS 2.14installing and running on CentOS 4.4. If anyone is interested in it, let me know.

Re: [otrs] POP3 config

Mark de Bruijn schrieb: Hello, How do i configure OTRS that the email fetched with POP3 also remains on the emailserver? This to double check the emails being send to the mailbox. Regards Mark de Bruijn Hi Mark, as far as I know there is no configuration option for this. You have

[otrs] Activated the CustomerGroupSupport

Hi, I have activated the CustomerGroupSupport within SysConfig Frontend:Customer in order to manage the Customer-Group. Now if I open a TICKET from the Customer.pl page to the agent does not come more sended the email than notification of opening TICKET Why?

Re: [otrs] corrupt attachment in email

I have a similar problem (Win2003, MSSQL 2005). I traced it down to the settings of the DefaultCharset. I guess you use utf-8. Try iso-5589-1 instead. It would be helpful for me, to eliminate the OS and DB as possible reasons for this behaviour. It is not helpful, because our database charset

RE: [otrs] POP3 config

Thorsten and Tim, thanks a lot for your reply! I have made a rule to automaticly forward the mail to a backup mailadress, adn this works fine. I have also tried to remove the line in the PostmasterPOP3.pl, OTRS then leaves the mail in the mailbox, but now every time the script runs, the same

Re: [otrs] POP3 config

Mark de Bruijn wrote: Thorsten and Tim, thanks a lot for your reply! I have made a rule to automaticly forward the mail to a backup mailadress, adn this works fine. I have also tried to remove the line in the PostmasterPOP3.pl, OTRS then leaves the mail in the mailbox, but now every time the

Re: [otrs] How to stop running Postmaster process ?

Try a ps -aux , see where Postmaster is running (seems like it's 1837) and use the kill command kill [PID] Maurice James Ny wrote: I got this error as well and no one seems to know how to fix it. I should not have upgraded to 2.1 -Original Message- From: [EMAIL PROTECTED]

Re: [otrs] How to stop running Postmaster process ?

Daniel wrote: Try a ps -aux , see where Postmaster is running (seems like it's 1837) and use the kill command kill [PID] You can also use 'killall name-of-process'. Another tip: use 'pidof name-of-process' to easily find a pid. Nils Breunese. PGP.sig Description: Dit deel van het

[otrs] User information form different tables/databases?

Hello, probably this question was discussed here before, but is it possible to get a user information from different tables? Like login and password data from one table of external database and personal information from another? I tried to customize a database backend, like it is shown in

RE: [otrs] User information form different tables/databases?

Can you create a view (mysql 5) ? Regards, Peter -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Serge Melnikov Verzonden: zaterdag 20 januari 2007 17:47 Aan: otrs@otrs.org Onderwerp: [otrs] User information form different tables/databases? Hello,

[otrs] Unable to open file process_id.MYI

Can somebody help me explain why I would be getting this errors. I have removed the hostname from the error message. Fri Jan 19 14:50:52 2007error OTRS-GenericAgent-10Can't open file: 'process_id.MYI'. (errno: 145), SQL: 'INSERT INTO process_id (process_name, process_id,

RE: [otrs] How to stop running Postmaster process ?

I tried ps -aux and pop isn't listed anywhere. It's only in the process_id table, and if I manually delete it just puts it back and gives the same error. I checked the user credentials and they are correct. I can't under stand how they can break such a simple feature with a new release

Re: [otrs] Unable to open file process_id.MYI

Parag Mehta wrote: Can somebody help me explain why I would be getting this errors. I have removed the hostname from the error message. Fri Jan 19 14:50:52 2007error OTRS-GenericAgent-10 Can't open file: 'process_id.MYI'. (errno: 145), SQL: 'INSERT INTO process_id

Re: [otrs] Triggering PhoneCallCustomer

Good morning Alex, Thanks for your quick response. My comments are below. How do I show that the customer emailed an address other than the otrs pop3 [EMAIL PROTECTED] address? That is, if the customer emails a tech directly? I don't undertstand that question. Please be more precise.

Re: AW: [otrs-de] E-Mails mit Anhängen

Ḥallo Jan, Deine Problembeschreibung hat mich aufschrecken lassen, darum habe ich auf meinem System Test durchgeführt: Systemcharakteristiken: * OTRS v2.1.4 im UTF-8-Modus auf SuSE 9.3 * StorageFS mit ISO-Dateinamenskodierung (nicht UTF8!) * MySQL 4.1.x mit DB auf UTF-8 Beachte: Damit der

[otrs-de] Agenten Daten erweitern, Telefon ...

Hallo, ich hab schon ne Menge darueber gefunden wie ich Customer Daten um eigenes erweitere aber wie kann ich unseren Agenten eine Telefonnummer zuweisen um diese in der Sig zu benutzen? gruss Martin -- Apple (c) Copyright 1767,

[otrs-de] Warten auf erfolgreich schließen

Hallo OTRS - Gemeinde, ich bin Besitzer und Verantwortlicher eines Tickets. Habe zum Einführungstest bei einigen Tickets das Warten auf erfolgreich schließen mit einem Datum und Uhrzeit eingetragen. Einige Tickets sind schon über zwei Tage mit dem automatischen Schließen überfällig.

[otrs-de] Migration von 1.3 auf 2.1

Hallo Liste Ich möchte gerne unser System von der Version 1.3 auf 2.1 updaten. Wie setzten ein Windows 2000 Server mit ADS sowie Apachen 1.3.37, MySql 4 und PHP 4 ein. Ist es möglich die angepassten Webseiten von der Version 1.3 auch bei 2.1 zu nutzen? Wenn ja wie kann ich das am besten

[otrs-de] Verknüpfungen sind nach update weg

Guten Tag, Wir haben ein update von der Version 1.3.2 auf die Version 2.0.4 gemacht und es läuft soweit auch ganz gut. Bis auf die Tatsache, dass wir alle Ticketverknüpfungen verloren haben. Ich habe bereits ein Bugtrack gefunden: http://bugs.otrs.org/show_bug.cgi?id=901 aber leider keine

[otrs-de] Modul Ticket Suche - falsche Anzeige bei Freitextfeldern

Hallo OTRS - Gemeinde, für meine Tickets habe ich 7 Freitextfelder (z.B. Anrufer, PCName, Standort, Zusatz usw.) eingerichtet. In den Ansichten zu den Tickets z.B. Dialog Freitextfelder oder Notizen sehe ich die richtigen Vorgaben für diese Felder und kann die Werte gut eintragen. Probleme