Hello,
I notice that on some tickets, when in queue view, I view the customer's
original request, but on others (like internally generated email tickets),
I view the last internal note (for example, on a queue change).
Is there any way to get consistency here?
Specifically, I would like to e
How many tickets do you have?
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jason B. Loven
Sent: Wednesday, February 07, 2007 11:19 AM
To: User questions and discussions about OTRS.org
Subject: Database pruning (was: RE: [otrs] Ticket history table full error)
OK
OK... I bit the bullet and did the max_rows change and all seems well.
Next question: Is there a way to prune the database or to archive
history out of the database to get things down in size? My history file
is currently at 4GB after about a year of usage and I'd like to prune
that down or at
I got this strange error from every cron-job that I run.
I upgrade my OTRS from 2.1.1 to 2.1.5, using the source. I just extract the
new files over the old folder.
The error is this
DBI::db=HASH(0x8a7d130)->disconnect invalidates 1 active statement handle
(either destroy statement handles
Hi list
I have selected the 10 min time option in the Generic Agent Job's settings
it should check every ten minutes the definite queue
and if he finds the owner is [EMAIL PROTECTED]
it should change it should change it to the appropriate owner
(F.Y.I every time the customer opens a ticket the in
Anyone know how to fix this? We're running 2.0.4 and I saw this showing
up in the cron logs. I've disabled cron for now but obviously that's bad
because now we're having to manually handle the incoming mail queue for
our support.
Here's the error...
DBD::mysql::db do failed: The table 'tick
Do you please have a working Config.pm?
Thank you
Dave
Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di Piergiovanni
Gualotto
Inviato: martedì 6 febbraio 2007 17.04
A: User questions and discussions about OTRS.org
Oggetto: Re: [otrs] OTRS and MS S
