Hi !
To allow to write notes into all queues, some agents group have RW rights
for these groups.
Same group creates new tickets in 2 input queues.
In "New Phone" form in field "for" thay can see all 10 queues.
It' s possible to limit list of groups to reduce input errors ?
How this can be do
Hi
I am using the current version of Otrs on windows server 2003 and I was
wondering if there is any way to modify the code or change the setting to
receives and shows the new tickets from the pop3 mail server? I am hosting all
the services my self.
Thanks
Phil __
Hello !
We have three configured CustomerUser storages :
$Self->{CustomerUser} = {
Name => 'Database',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
...
$Self->{CustomerUser1} = {
Name => 'LDAP',
Module => 'Kernel::System::CustomerUser:
Chris,
> Are there any guides for customisation when it comes to
> adding new fields? I want to add some fields like Phone
> Number and so on to the customer addition form in the Agent
> view (the bit where they can add a new customer). I want to
> be able to set it up so it is easy to get t
Hi Guys,
Are there any guides for customisation when it comes to adding new
fields? I want to add some fields like Phone Number and so on to the
customer addition form in the Agent view (the bit where they can add a
new customer). I want to be able to set it up so it is easy to get
the customer
Hallo Lieber Kunde,
Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen
Urlaub nicht erreichbar.
Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum.
Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen.
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Hi Benoit,
All you need to do is go into your admin menu and then into Postmaster
POP3 setup. This is in the last column of links. Put the details of
your POP3 server in there (it doesn't have to be local to the server
OTRS is installed on) and tell it what Queue you want it to be dropped
in.
Dear OTRS development personnel,
We have experienced following error message in getting mail via
PostMasterPOP3.pl sometimes.
> :
> Message 19/26 ([EMAIL PROTECTED])
> Message 20/26 ([EMAIL PROTECTED])
> Reconnect Session after 20 messages...
> Connection to *.co.jp closed.
>
> Message
Dear All;
I am testing out OTRS and have found this is a very good piece of software!
However, I would like to know if I have an email address [EMAIL PROTECTED]
which abc.com
is not hosted by our server, how can I setup OTRS so that any ticket sent to
[EMAIL PROTECTED]
will then be transfer to
Evenin,
I keep getting the following error appearing in my cron jobs:
> Use of uninitialized value in numeric eq (==) at
> /usr/lib/perl5/5.8.8/Net/POP3.pm line 319, line 4.
> ERROR: OTRS-PM3-77 Perl: 5.8.8 OS: linux Time: Tue Apr 17 19:21:06 2007
>
> Message: Auth for user [EMAIL PROTECTED]@
Hi,
I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to
be okay, except when going to http://localhost/otrs/public.pl
I get the following:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 17 10:58:14 2007
Message: Module 'Kernel::Modules::' not found!
Traceback (8
Thank you for your first aid, Christian.
Since our technical administrator is on vacations for some days, I have to wait
for the problem to be solved the way you proposed.
Ulrich
Mit freundlichen Grüßen
Ulrich Hemer
Consono Consult GmbH
Curschmannstr. 7
20251 Hamburg
vanity-phone: +49
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