Re: [otrs] Error when closing tickets

Maurice: Sorry, I missed your reply. Thank you! Michael Maurice James Ny wrote: I answered this question last week. Here it is again: Try to search the archives there may be more answers. This one worked for me. *** It m

[otrs] NewTicketReject.pm

What is NewTicketReject.pm used for? Its located in /opt/otrs/Kernel/System/Filter/ How do I use it? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listi

[OTRS] How to code with SOAP?

Heres my delema. I use ISPConfig, and I use OTRS for support. How do I use SOAP with in ISPConfig to create, edit, and delete customer users in OTRS? To stream line account creation? John ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Arch

[otrs] Question for Notification for follow up

Hi all, When the user relpy the ticket, then owner will recive the follow up notification emil. Question, Can i insert one more admin user to recive the follow up notifcation emil ? Thanks Patrick ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

[otrs] Agent new ticket notification & reply-to field

Hi list, Does anyone could tell me if there is any way to setup the reply-to field for a notification to an agent ? I would like to send agent new ticket notification with the reply-to field set with customer email. This would able my agents to directly reply to the customer by email with a cc

[otrs] State: Response

Hi, frist: sorry for my english. I want unlock the response of my customers but not the tickets with a agent response in other words, the new menssages (new tickets or not) i want in my inbox, the other tickets not (locked but without a response) Any ideas? PAra el que entienda español:

[otrs] Filter only replys on POP3

Hello, I want to create a filter that only mails recived by the POP3 agent that are a reply from a customer to a ticket are processed. Is there a way that i can do that ? I Dont know wich kind of filter i need to create Thanks, kevin ___ OTRS mailing

[otrs] CustomerID and CustomerID's

Hello, Is it possible using company tickets function to provide customer X with access to customer Y tickets, but at the same time, to give no acces for customer Y to see customers X tickets? When i describe customer X ID in customers Y IDs field and customer Y ID in customers X IDs field they a

[otrs] Simple code to add to signature

Hi all, I've found it helpful to add support for inserting the ticket ID within the signature and added the following snippet to Kernel/Modules/AgentTicketCompose.pm: Immediately after the following line: $Data{$_} =~ s//$Self->{UserLogin}/g; I added the following: $Data{$_} =~ s//$Ticket{Ticke

Re: [otrs] OTRS2 (Debian and LDAP) problems

Hey Jim, > features to work... probably the firwst thing to ask is - how can I get > a decent level of debugging (I've set apache to run as debug but this you can increase the log output by inserting $Self->{Debug} = 1; in Kernel/Config.pm. You can really make OTRS spill its guts by setting "m

[otrs] Duplicate replies send to customers

When sending mail replies from the agent web interface, it happens that customers receive duplicate mails. In practice, when an agent sends a reply from the web interface, in the To field the following address is displayed: "mail\*customer\.com" then the reply is sent twice (* stands for @) I

[otrs] OTRS2 (Debian and LDAP) problems

Hi Team, I am just getting started with OTRS, and I'm trying to get the LDAP features to work... probably the firwst thing to ask is - how can I get a decent level of debugging (I've set apache to run as debug but this doesn't really tell me anything useful) - is there anything in OTRS itself?