Re: [otrs] Forwarding customer email to agents

2007-06-03 Thread Alexander Scholler
Hi Christophe, Christophe Pouillet schrieb: Hi list, We are trying to setup otrs to use in our company. Our support team is split over different customer sites and don't always have an access to the Web. So, we would like to use OTRS with email. As far as we tested it, it works correctly.

[otrs] SpamAssassin, OTRS, and Filtering...

2007-06-03 Thread Jeff Shepherd
Hello, I have SpamAssassin on my mail server. Anything that scores a 6.0 or higher is flagged as spam and "***SPAM***" gets added to the beginning of the subject line. I have tried numerous filtering techniques, including keeping a mail client (such as Thunderbird or MacMail) open to help tak