Re: [otrs] How to installation on Fedora Core or CentOS

I just installed 2.2.1 on CentOS 4.4 by using yum install otrs-version.rpm. Everything worked perfectly except for the fact that their RPM was not signed. Needed to comment out gpgcheck=1 in /etc/yum.conf to skip the check. Hope that helps! -william On 7/24/07, Agim Cami [EMAIL PROTECTED]

Re: [otrs] LDAP Customer or Agent auth via group membership

Hello Bart, I am trying to setup otrs with ldap on windows server 2003, but did no succeed. Now I want to follow your little howto, but what version of opensuse do you use? Groeten, Peter Hoogkamer 2007/7/25, Bart Verstricht [EMAIL PROTECTED]: I have implemented successfully customer and

AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...

Hello, As this is my first post in this list, I shortly want to introduce myself. My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1. It seems that I have the same problem as

[otrs] LDAP Customer or Agent auth via group membership

I have implemented successfully customer and agent authentication via LDAP, but I have a question about group membership. I have created a group otrs_allow_c group where all customer users reside to allow login. But in this group I want to add another group for ease of use because we have

Re: [otrs] How to installation on Fedora Core or CentOS

will wrote: I just installed 2.2.1 on CentOS 4.4 by using yum install otrs-version.rpm. Everything worked perfectly except for the fact that their RPM was not signed. Needed to comment out gpgcheck=1 in /etc/yum.conf to skip the check. Hope that helps! Or just install using rpm directly:

Re: [otrs] LDAP Customer or Agent auth via group membership

Hi Peter, It seems it was an OpenSuse 10.2, it is mentioned on first page of his how-to : http://trinityhome.org/Home/index.php?front_id=18 Laurent Le mercredi 25 juillet 2007 à 10:14 +0200, Peter Hoogkamer a écrit : Hello Bart, I am trying to setup otrs with ldap on windows server 2003,

[otrs] using postmaster filters

hi all i am running otrs on windows small business server 2003 . i was looking at the postmaster filter option in the admin area. can somebody tell me wat X-OTRS-TICKETKEY 1 and other options denote. i tried to set filters for moving tickets automatically inside the system. that is i set priority

[otrs] Ticket-ordering by pending-time

Hi, I'm looking for a ticket-order in Queue-view or My-tickets-view that shows all pending tickets with ascending order of pending-time left. Is this possible (without code-modification)? I don't think so... Bye, Alex smime.p7s Description: S/MIME Cryptographic Signature

[otrs] LDAP Customer or Agent auth via group membership

Hi Peter, I supplied a wrong link, the correct link is http://trinityhome.org/Home/index.php?wpid=95front_id=18 It is an OpenSuse 10.2 Groetjes uit België... ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] change ticket type

What do you mean by modify ticket type? - Original Message - From: Luis Torres Quiñones To: 'User questions and discussions about OTRS.org' Sent: Tuesday, July 24, 2007 5:57 PM Subject: [otrs] change ticket type Thanks . that option is for adding status, but what I need it

Re: [otrs] using postmaster filters

- Original Message - From: pri pri To: otrs@otrs.org Sent: Wednesday, July 25, 2007 11:20 AM Subject: [otrs] using postmaster filters i tried to set filters for moving tickets automatically inside the system. that is i set priority and set it to a particluar queue if

[otrs] movement of Freetext-field

Hi, the otrs::itsm-documentation says that freetext-field 3-6 13-16 may not be in use if you install otrs::itsm, because they are used through otrs::itsm. So, if you have them in use, how do you move these fields to other fields. I just don't know. I could imagine to make

Re: [otrs] movement of Freetext-field

Alexander Scholler wrote: the otrs::itsm-documentation says that freetext-field 3-6 13-16 may not be in use if you install otrs::itsm, because they are used through otrs::itsm. So, if you have them in use, how do you move these fields to other fields. I just don't know. I could

Re: [otrs] Agent(s) not receiving FollowUp notification after upgrade to 2.2.1

Hi, Has any one any idea why one agent's follow up notifications are never being sent to that agent, but instead are sent to three unrelated agents? All other agent's work just fine. OTRS 2.2.1 on Centos 3.8, datastore is MySQL 5.0 Cheers, -- Charlie Bronson

Re: [otrs] using postmaster filters

hi thank you very much. another query is that i am trying to filter e-mails based on subjects for eg: if my subject is companyname:order[order no]:order received how can filter all the e-mails that come for order received?? i tried [*] order received. but these mails dint get filtered. is there a

Re: [otrs] using postmaster filters

You must use regular expressions. - Original Message - From: pri pri To: otrs@otrs.org Sent: Wednesday, July 25, 2007 4:36 PM Subject: Re: [otrs] using postmaster filters hi thank you very much. another query is that i am trying to filter e-mails based on subjects

Re: [otrs] using postmaster filters

hi i am sorry but can you tell me which _expression_ you mean. because i tried * and it doesnt work. thank you From: "Gabriele D'Andrea" [EMAIL PROTECTED]Reply-To: "User questions and discussions about OTRS.org" otrs@otrs.orgTo: "User questions and discussions about OTRS.org"

Re: [otrs] using postmaster filters

I mean Regular Expressions! take a look here http://www.regular-expressions.info Gabriele - Original Message - From: pri pri To: otrs@otrs.org Sent: Wednesday, July 25, 2007 5:23 PM Subject: Re: [otrs] using postmaster filters hi i am sorry but can you tell me which

[otrs] LDAP on a Windows Server 2003 System

I've read a lot of help on configuring LDAP on Linux boxes. However, I have a Windows 2003 Server with OTRS configured. I made all of the relative changes suggested in the config.pm file. I need to install perl::ldap on this server, and I am having issues. I have my server setup with 2 different

Re: [otrs-de] Auto-Anworten bearbeiten

Hallo Florian! On Wed, 25 Jul 2007, Larcher Florian wrote: die Lösung liegt warscheinlich so nah, dass ich vor lauter Bäumen den Wald mal wieder nicht seh. Hab mir schon einige Autoantworten eingerichtet, aber jedes mal wenn ich eine verwenden möchte Krieg ich den Text Danke für Ihre

[otrs-de] Arbeitseinheiten

Hallo, ich habe heute OTRS in Betrieb genommen und schon kommen die ersten Begehrlichkeiten ;-) In der Kundenansicht sollen die Arbeitseinheiten eines Tickets angezeigt werden, so vorhanden. Ich habe nun schon eine Menge probiert und in der Doku gesucht, aber es will sich kein Erfolg

Re:[otrs-de] Auto-Anworten bearbeiten

Hm, habe zwar verschiedene Funktionen aller ZoomView aber kein Agent-AdminView. Wo finde ich das? Gruß _ Florian Larcher Max Aicher GmbH Co. KG EDV Support 08654/ 491405 E-Mail

RE: [otrs-de] System-Log

Hallo Thorsten, ...wobei 4*1024 die Standardgroesse ist. Alternativ geht das auch ueber die SysConfig: Framework - Core::Log, Eintrag LogSystemCacheSize Vielen Dank. Das habe ich gemacht und es klappt. Gruesse Alexandra ___ OTRS-de

Re:[otrs-de] Auto-Anworten bearbeiten

Hallo Florian! On Wed, 25 Jul 2007, Larcher Florian wrote: Wo finde ich das? Na einfach auf Admin klicken und dann direkt unter Queue Antworten findest du Antworten -- Queue und Auto-Antworten -- Queue. CU Rico -- Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter c.a.p.e. IT GmbH